Hotel Operations
This department handles cleanliness in rooms and public areas.
What is housekeeping?
This term refers to the area where drinks like coffee, tea, and cocktails are prepared and served.
What is the bar?
The #1 coffee chain in America.
What is Starbucks?
This iconic statue in New York was a gift from France.
What is The Statue of Liberty?
This person takes your order and serves food at your table.
Who is a waiter/waitress or server?
This is the time guests are expected to leave the hotel room.
What is the Check-Out Time?
This term refers to the number of guests seated at a restaurant table.
What are -- tops?
his type of dining service has customers serve themselves and is all they can eat.
What is a Buffet?
This was the first ever Disney theme park .
What is Disneyland?
This role is responsible for organizing and coordinating all aspects of events, including vendors and schedules.
Who is an Event Planner?
This report summarizes daily hotel revenue, occupancy, and other key performance metrics.
What is a Daily Revenue Report?
The maximum number of rooms a hotel can sell or rent out is called this.
What is Room Inventory?
This fast-food chain is famous for its “Whopper” burger.
What is Burger King?
his iconic clock tower stands at the north end of London’s Westminster Palace.
What is Big Ben?
This person oversees all hotel departments and operations.
Who is The General Manager?
The term referring to the full-price rate of a room.
What is The Rack Rate?
Also referred to as the "heart of the hotel".
What is Back of House?
This dish’s name literally means “little bird” in Italian but actually refers to a pasta shape, not poultry.
What is Tortellini?
This ancient city is famous for its massive stone ruins, including the Temple of the Sun, located in Peru.
What is Machu Picchu?
This position focuses on training staff, improving service quality, and maintaining employee satisfaction in hospitality businesses.
Who is the Human Resource Manger?
The system used to manage bookings and guest data.
What is a (PMS) Property Management System?
This tourism promotes awareness and protection of nature.
What is Ecotourism?
This restaurant chain claims to have invented the “Happy Hour” concept in the United States.
What is TGI Fridays?
This Australian natural wonder is known for its vibrant coral reef system.
What is Great Barrier Reef?
This hospitality professional optimizes room rates and occupancy using data analysis and forecasting techniques.
Who is the Revenue Manager?