Behind the Scenes
A financial statement that reports assets, liabilities, and owner's equity on a specific date
What is a Balance Sheet?
Computer software and hardware used to run lodging properties.
What is Property Management System?
What is the Transportation Security Administration (TSA) responsible for?
Airport Passenger Security
What does Active Listening look like?
Face to speaker, take notes, keep an open mind, do not interrupt, and share feedback when appropriate.
Banquet Positions and Job Descriptions:
Steward- increase of cleaning and maintaining equipment also can set up and breakdown.
Director of Sales
Executes the Marketing Plan, coordinates and directs the efforts of the sales staff.
Who is liable if a guests right to privacy is unprotected?
What is the Operation and Employee?
What is the Federal Aviation Administration responsible for?
Safety of Air travel.
How does guest satisfaction affect profitability
Positive reviews from customers will draw new people and original customers in.
What does marketing do?
It entails processes that focus on delivering value and benefits to customers, not just selling goods and services.
Destination Sales Manager
Sells the destination as a whole.
What areas of a hotel should be keyed to enhance guest safety
They should be used for guest rooms, elevators, private floors, and stairwells.
What is the most popular reason for travel?
Leisure/ vacation traveling
Sales Coordinator
Responsible for representing and advertising the restaurant.
How does human trafficking affect the lodging industry and who can be helpful spotting it?
It occurs mostly in hotels, motels, etc... and front desk security, and housekeeping will be able to notice.
What does sales do?
Performs the function of selling goods or services