Unit 1 Vocabulary
A chart that shows how the tasks of the business are organized and who performs these tasks.
Organizational chart
The type of skill that all h&t workers need that involves making eye contact with customers
Communication - nonverbal and verbal
The Grand Canyon is an example of which type of destination area?
Natural
Olive Garden and Applebee's are both examples of which style of food and beverage service?
Full-service restaurant
Responsible for the physical maintenance and upkeep of all hospitality and tourism destinations; including: repairs, grounds keeping, maintenance, etc.
Engineering
The type of tourism that involves people traveling to places that authentically represent history and culture.
Heritage tourism
What are the 4 main categories of the hospitality & tourism industry?
Restaurants and Food/Beverage Services
Travel and Tourism
Recreation, Amusements, and Attractions
Lodging
Attending my cousins Bar Mitzvah would be an example of which tourism event category?
Family & Religious
Hilton Hotels, Motel 6, Waverly Inn, and KOA Kampsites are all different types of what segment in the hospitality industry?
Lodging
Responsible for the overall operations of hospitality and tourism destinations. Manages each department within each destination. Overall goal is to keep customers happy by producing a great experience at their destination(s).
Management
A series of connected education and training programs that allow you to secure a job and then to advance within an industry or occupation
Career pathway
Working as a barista would fall under which h&t industry?
Food and beverage
Going on a safari in Kenya but also spending time teaching English to children would be which segment of tourism?
Voluntourism
Which segment of the hospitality industry would help set up a bike tour when visiting Charleston, SC?
Tourism
A room attendant works in which department of the h&t industry?
Housekeeping
The friendly and generous reception and entertainment of guests, visitors, or strangers.
Hospitality
Working long hours is an advantage or disadvantage of being in the h&t industry?
Disadvantage
“Responsible travel to natural areas that conserves the environment, sustains the well-being of the local people, and involved interpretation and education”
This quote represents which segment of the tourism industry?
Ecotourism
Going to Vail, Colorado to partake in an annual ski trip is part of which segment in the hospitality industry?
Recreation
An area that guests and customers typically do not see.
This space can include the kitchen, laundry room, operating & boiler rooms, offices, storage areas, etc.
Back of house
The business or industry of providing information, accommodations, transportation, and other services to tourists.
Tourism
A group of people organized to improve themselves, their profession, and their industry.
Professional Association
Mrs.Wylies Favorite Color
Blue
Travel
An area that guests and customers see.
This space can include the entrance, lobby, restaurant dining room, etc.
Front of house