Vocab
The business of providing friendly service and comfortable experiences to guests
What is Hospitality?
Hotels and resorts belong to this sector
What is Accommodations?
A family books flights, a hotel, meals, and theme-park tickets — showing that…
All four sectors must work together to create a complete experience.
In the 1970s–1980s, hotels and airlines used these to manage reservations
Computer reservation systems
Hotels during recessions usually respond by
Offering budget-friendly packages.
The industry that serves people who travel away from home for leisure, business, or work
What is Tourism?
Restaurants, bars, and catering belong here.
What is Food & Beverage?
If a hotel stops partnering with airlines and restaurants, guests will likely experience…
Lower satisfaction because services aren’t coordinated.
The main benefit of computerized reservations
Efficiency and accuracy in booking.
Immediate industry change during COVID-19
Enhanced cleaning, flexible bookings, capacity limits.
The sector focused on planning and executing conferences, weddings, and festivals.
What is Events Management?
Airlines, trains, and car rentals belong here.
What is Transportation?
Example of how Food & Beverage supports Accommodations during a music festival.
On-site vendors, room service, or dining packages
Internet (1990s) vs. smartphones (2000s): their combined impact.
Both revolutionized travel; smartphones made services immediate and personalized.
Post-9/11 long-term impact.
Permanent heightened airport security
Apps that enhance guest experiences like mobile check-in or boarding passes
What are Mobile Applications?
Theme parks, concerts, and sports venues are part of this sector.
What is Recreation & Entertainment?
This sector relies on Transportation and Accommodations to bring and host attendees
What is Recreation/Entertainment & Events?
A tech change adopted after COVID-19 that’s still used today
Mobile check-in, QR menus, or contactless payment.
Example of a long-term adaptation from any societal change
COVID-19 → contactless tech; Recessions → growth of budget hotels
Tourism that protects the environment and supports local communities.
What is Eco-Tourism?
These four primary sectors make up hospitality and tourism.
What are Accommodations, Food & Beverage, Transportation, and Recreation/Entertainment & Events?
In one sentence: how the four sectors combine to create guest satisfaction.
Each sector contributes services that together create a complete trip centered on the traveler
The period that introduced commercial aviation and package tourism.
Early 20th Century.
Why major shocks drive innovation, not just shrinkage
They force businesses to adapt to new traveler needs and expectation