History
What was common about treating guests in different cultures across all time periods?
a. Taking money for the service
b. Respect and generosity
c. Sharing your dinner with the guests
b. Respect and generosity
a. food and beverage
b. entertainment
c. accommodation
c. accommodation
What is the example of an external customer?
a. housekeeping staff
b. guest at the hotel
c. waiter
b. guest at the hotel
Which of these businesses belongs to the public sector?
a. restaurant
b. school canteen
c. hostel
b. school canteen
What does GDP stand for?
a. Great domestic process
b. Gross domestic product
c. Gross dinamic product
b. Gross domestic product
Name the type of the hotel that appeared only in the 20th century
a. inn
b. guest house
c. motel
c. motel
What's the name for small, stylish accommodations with unique design and personalized service?
a. hostel
b. boutique hotel
c. inn
b. boutique hotel
What is the example of an internal customer?
a. flight attendant
b. passenger
c. food delivery courier
a. flight attendant
Which of these businesses belong to private sector?
a. shelter for the homeless
b. cafe
c. college
b. cafe
What is the GDP of the UK?
a. 4 billion dollars
b. 4 million dollars
c. 4 trillion dollars
c. 4 trillion dollars
What do the words 'hotel', 'hospital' and 'guest' have in common?
They come from the latin words HOSPES
Which service is NOT provided by the Accommodation sector?
a. catering service
b. check-ins and check-outs
c. booking the room
a. catering service
What s the need of an external customer?
a. training and education programmes
b. comfortable conditions at work
c. value for their money
c. value for their money
When business owners are held personally responsible for the debts of their business it is called......
Unlimited liability
What is the percent of the contribution of Hospitality in GDP of the UK?
a. 2.8%
b. 28%
c. 10%
a. 2.8 %
Which two factors influenced the growth of hospitality in Ancient period?
a. new roads and common language
b. new laws and regulations
c. new technologies and inventions
a. new roads and common language
Choose the example of the back-of-house job:
a. waitress
b. concierge
c. housekeeping staff
c. housekeeping staff
Choose the needs of visually impaired customers:
a. instructions and information booklets in Braille
b. text-based check -in options
c. good lightning for lip-reading
a. instructions in Braille
What is NOT the benefit of buying a franchise?
a. brand loyalty
b. ready-made strategies and instructions
c. extra money for the start
c. extra money for the start
The INTERNAL factors that influence contribution to GDP are:
a. global events
b. new technologies
c. customer's demand
c. customer's demand
Which event of the 18th century influenced the culinary world?
a. The invention of Fahrenheit scale
b. The French Revolution
c. The exploration of Australia
b. The French Revolution
What's the highest position of the career ladder in Food and beverage sector?
a. executive chef
b. sous chef
c. station cook
a. executive chef
Choose the needs of mobility impaired customers:
a. voice announcements
b. tactile way-finding
c. stair-free routes
c. stair-free routes
What is the difference between Ltd and PLC?
PLC offers shares to the public
The EXTERNAL factors that influence contribution to GDP are:
a. ability to adapt to changes
b. tourism
c. cost management
b. tourism