Service 101
This should always be the first step in resolving customer complaints
What is an apology
Sunnyside policy states that this is the amount of time before your shift that you need to call out.
What is two hours
These are the four standard rotating plates in the Tartan Grill
What are beef, pork, chicken and fish
This resident has a sister at Sunnyside that lives in the Village
Mrs. Harkins
This is done regularly to prevent the spread of bacteria and germs; especially after touching dirty dishes, your face, or your hair.
What is washing your hands
When a resident orders a steak, we ask them this question and always remember to bring them this item
What is the cook of the steak and a steak knife
This is needed if you miss five or more days of work due to an illness.
What is a doctor's note
This salad is always available on the menu
What is a Caesar Salad
These two residents have an intolerance for cheese
Who is Mrs. Earman and Mrs. Weilandt
Hair shoulder length or longer should be worn like this to avoid it getting in food.
Accompaniments should be brought out at this time
When is with the food
Grilled Chicken, Cheese, Pickles, Bacon, Lettuce, Tomato and Mayo on a toasted bun are all the ingredients that make up this sandwich
What is the Chicken Club
This resident has a dog named Sadie
Mrs. Jarrett
These types of shoes should be worn to not only protect your feet but to prevent trips and slips
What is closed-toed, non-slip, or slip resistant
When resetting a table this piece of cutlery sits to the right of the napkin with the curved part facing the napkin
What is the knife
Doing this is the equivalent of resignation without proper notice and will lead to termination
What is no call no show
These items change daily
What are the soup, special, sides and dessert
This resident works out during dinner time and picks up late to go's
Who is Mr. Hairston
Before you mop or when there is a spill, these should be put out and promptly put away when the floor is dry.
What is a wet floor sign
What are a pitcher of water and a bussing tray
This phone number is the one to call when you need to report an absence.
What is (540) 437-8794
This phone line gets updated twice daily to inform residents what is on the menu for each meal.
What is the 4299 line
This resident is part of the green committee, a woodworker, was a nurse at UVa, and even served as the Director of Patient and Family Education there. Her husband is a Vietnam vet and has a PhD in Psychology. They broke from the norm and do not share a last name.
Who is Mrs. Westley
These three things have to be written on all food labels
What is the name of the item, the date it was prepared, and the date it is to be discarded