FOH Service Standards
This is how many times we should be saying the guest's name for the host team (at a minimum)
What is 2?
How many shrimp come on the Spicy Shrimp Appetizer?
8
What is the first thing we should be doing when answering the phones?
SMILE!
What side is offered with the sandwiches on Happy Hour?
French Fries?
What was Ruth's favorite steak?
Do we have a braille menu?
What is the largest sized side item?
Lobster Macaroni and Cheese
How often should we be checking the restrooms during the shift?
Every 30 minutes
How big is the Prime Burger?
What is 1/2 Lb?
What year and what city were we founded?
What is New Orleans, La in 1965
Explain the 5'10" rule
Within 10 feet-eye contact, smile, nod
Within 5 feet- Verbal Acknowledgement "Hi, How are you?"
How many ounces is the Ribeye?
16 oz
When handling both a guest walking into the building and a guest calling on the phone, in what order do we take care of the guest?
Greet the guest walking in the door and cordially inform them that you will be right with them
Answer the phone and ask the guest if they can hold briefly
Take care of the walk-in guest
Promptly get back to the caller
What sauce comes on top of the Steak Sandwich?
What is Bernaise?
What town was Ruth Fertel born in?
Where is Happy Jack, La?
How many servers should take a party of 10?
2
What desserts are gluten free?
Creme Brulee, Sin Cake, Berries N Cream, Iced Cream
When should we be addressing the dress code with our guests and how do we notate this?
When calling to confirm every reservation and by inputting notes into OpenTable
What days and hours are the Happy Hour Offered?
Sunday-Friday 4-6
Where is our Home Office located?
Where is Winter Park, Florida?
Describe a "Raving Fan"
A guest that is so excited that they want everyone to experience Ruth's Chris.
Important because it builds our guest base.
Describe the Ruth's Classics
3 course meal.
Start with a Lobster Bisque or a Salad
Choose Entree and 1 side
Comes with a personal dessert
What is something we should be doing for female guests when seating the table?
Pulling out the chair
What appetizers are offered on the Happy Hour Menu?
Where was our first franchise located?
Baton Rouge, La