Store Information
What is our store #
530
What is our mission statement?
Legendary food, Legendary Service
What does H stand for?
Howdy
Give a friendly welcome with eye contact and a smile
Make each guest feel like they are the most important in the building
How do you find a first time guest?
Ask guest "how was your last visit" when seating the table
What is our phone number
334-792-5826
What are our core values?
Passion
Partnership
Integrity
Fun
All with purpose
What does E stand for?
Engage
Guest concern vs nametaker
Get all guest information and accommodation needs
Ask guest about their last visit, recognize first time guests
legendary kid service
How do you answer the phone?
Thank you for calling Texas Roadhouse in Dothan, this is _____ how may I help you?
Who are the kitchen managers?
Brandon, Ed, & TJ
What is the Story?
Hand cut steaks
Fall off the bone ribs
Fresh baked bread with honey cinnamon butter
Made from scratch sides and dressings
Ice cold beer
Legendary margaritas
What does A stand for?
Arrive
Validate accomodations
Make sure guests have everything they need: plates, silverware, highchair/booster
What does G.R.O.W stand for?
Guest Right of Way
Who are the FOH managers and their title
Ann - Service Manager
Taylor & Kevin - FOH keys
Dark Blue jeans, "I love my job" shirt tucked in, brown or black belt, black non slip shoes, hair pulled up, no visable tattoos or facial piercings
What does R stand for?
Respond
Respond to guests needs
Honor guest needs/requests with a smile
What do you do when you find a first time guest?
Write the table number and # of first time guests on FTG tracker and let the FOH manager know. Tell Expo to ask for a first time guest platter
What are our store hours?
Monday - Thursday 3pm-10 pm
Friday & Saturday 11am-11pm
Sunday 11am - 9pm
What is Kent's top ten?
Knowledgeable servers
Sense of fun (smile)
Urgency on greetings, drinks and food
Manager table visits
3-table sections
Restroom focus
Lighting temperature, music level, Tvs
Bartenders: speed, awareness, learn guests names
Hosts (smiles, urgency, guest concern vs name taker)
Crew involvement
What does T stand for?
Thank you
Big, genuine goodbyes
Invite guests back
Make their day, you are the last impression of the restaurant
What are the steps to taking a call ahead?
Guest name
Phone number with area code (we can text on)
Time of arrival
Number of guests
Ask about special accommodations (highchair/wheelchair access)