Hosting
When taking a party of 7 to a table what should you bring?
two baskets of bread, two honey cinnamon butters, six silverware, peanuts, kids menus if applicable, a chair
What is our mission statement?
Legendary Food Legendary Service
Who is the founder of Texas Roadhouse?
Kent Taylor
What does LAD stand for and what is the purpose of the LAD?
Leader at the Door
This manager helps fight the thirty-minute wait and assists by taking phone calls and helping the CO
What are 7 accommodations a guest could ask for?
highchair, booster seat, table, booth, bar, wheelchair accessible, and sling
What are some conversation starters when taking a party to their table?
How are you doing? Have you been here before? How was your last visit? What is your favorite thing to order?
What are Bubba Wows
Making sure each guest feels important, prioritizing guest experience, making last impressions...
About how many locations do we have internationally?
Over 700
What does 10-4 stand for?
10 feet away make eye contact and smile; at 4 feet away give a friendly greeting
What should you write on the tickets for pick-a-steak?
Which steak, temp, table number, where the steak is located in the case, butterfly, smother
How can you upsell as a host?
Pick-a-steak, asking what appetizers they like to order when seating and bringing around samples
What are the six story points?
Hand-cut steaks, award-winning fall-off-the-bone ribs, fresh baked bread, ice-cold beer, legendary margaritas, made from scratch sides and dressings
Where was the first Texas Roadhouse opened?
Clarksville, Indiana
What does MIW stand for and what is the importance of the MIW?
Manager in the Window
This manager helps ensure that ticket times are on time, food runners are ready, and plates are clean as they exit the kitchen
What sidework will the Updater ask the bussers to do on shift?
Empty bar tubs, change trash at POS stations, and restroom checks
What are 5 signs you should open the door for a guest?
wheelchair, walker, cane, pregnant, elderly, or whenever possible
What are our core values?
Passion, Partnership, Integrity, and fun
...all with Purpose
Who is our market partner?
Bob Gatto
What does H.E.A.R.T stand for?
Howdy, Engage, Arrive, Respond, Thank you
How long should the phone ring before you answer and what is the proper greeting?
The phone should ring one time, "Thank you for calling Texas Roadhouse in Fishers this is (name), how can I help you?
What three tables have extensions?
153, 141, and 415
What are our operational goals?
LAD, training, first time guests, alley rally's, MIW, taste and temp
What year was the first Texas Roadhouse opened?
1993
What does G.R.O.W stand for?
Guest right of way
What are three questions to find a FTG?
Have you been here before? When was the last time you dined with us? Have you dined at this location before?