UNIFORM
What side of your shirt do you wear your nametag?
Right.
How far away should you be from a guest when seating them?
No further than an arm's length.
What does a green table indicator mean?
The table has paid out their bill.
When should we reset the waiting room?
Anytime it looks out of order.
A party of 4 with a guest in a wheelchair comes in. Where do we seat them?
At a table, close to the host stand.
One.
How many baskets of chips would a table of 9 receive?
3 baskets.
What is the max number of guests that can be added to the online waitlist?
10
What time can we begin shutting down the host stand? (Turn off TVs, bring in signs, roll rugs, lock doors, etc.)
9 pm Sunday-Thursday, 10 pm Friday and Saturday.
(If possible, wait until the final guests leave the building)
The restaurant is full, and a party of 6 walks in. The waitlist is already at about 20 mins on a wait. There are no other big parties and a 6 top is currently being bussed. What do you do?
Inform the party there will be a 5-10 minute wait, and seat the table of 6.
How many earrings can you have in per ear?
One ear lobe, one cartilage.
What should you do while taking a guest to their table?
Make conversation, walk at a slower pace than usual to ensure guests stay within an arm's length.
What does the light purple table indicator mean?
A table has ordered an appetizer and has not yet ordered entrees.
What types of menus do we have available to guests?
Regular, kids menu, gluten-free menu, drink menu, braille menu.
A table that was being pre-assigned to a guest is taking longer than expected to get up, and the guests are getting upset because they were under quoted on their wait time. What do you do?
Assure the guests that they will be sat soon, alert a manager to the issue, look for alternative options to seat the guests faster.
How small does a tattoo have to be for it to be allowed to be visible?
No larger than 2 inches.
What do you do with the menus when seating a guest?
If able, hand them to the guest.
Where do you leave notes regarding seating preference, kids menus, or any other table necessities?
Visit notes section
When should we refill the ice cream?
If it is any lower than 1/4 full.
After getting off of a wait, food is now taking longer to come out and the kitchen and expo manager are falling behind. While the realistic wait time for a table is 15 minutes, how long would you quote a guest?
25-30 minutes. Going on a false wait during busy times, such as just getting off of a long wait, allows everyone to catch up and prepare for the next round of guests.
Describe a complete perfect uniform.
Black pressed button up, nametag, black slacks, black belt, black socks, black non-slip shoes.
When do we begin acknowledging a guest?
The moment they enter the doors. Eye contact and a "Hello! Welcome in!"
What does the pink table indicator mean?
A table has been partially seated and the rest of the party has not arrived yet.
How often should the host stand area be swept?
A guest comes in and says she put her name on the online waitlist 30 mins ago. She comes to check in, but you do not see her name. She is insistent that she put it on and is now frustrated because the walk-in wait is 45 minutes. What do you do?
Ask the guest if she would still like to be added to the waitlist. If so, add the guest and prioritize seating. (Seat the next 3-4 who were previously on the wait, then make an attempt to seat the guest who was supposed to be on the online waitlist)