GUESS WHO?
BASIC INFO
PHONE ETIQUETTE
FORMS & FEES
STEPS OF SERVICE
100
BRENDAN MCMANUS
DIRECTOR OF OPERATIONS
100
WHAT IS OUR ADDRESS?
632 N. DEARBORN
100
IF SOMEONE IS CALLING FOR A MANAGER, WHAT DO YOU DO WITH THE CALL?
PUT THEM ON "PARK"
100
HOW MUCH IS OUR VALET?
$15
100
YOU SEAT A PARTY OF 3 AT A 4 TOP TABLE, WHAT DO YOU DO WITH THE EXTRA TABLE SETTING ONCE THEY ARE SEATED TO INFORM THE BUSSER TO CLEAR THE SETTING?
TURN THE NAPKIN TO THE SIDE
200
PAUL MARRIN
GENERAL MANAGER
200
WHAT TYPE OF FOOD DO WE SERVE?
BONUS: WHAT TERM DO WE NOT USE TO ANSWER THIS QUESTION?
AUTHENTIC ASIAN CUISINE
(INCLUDES: CHINESE, JAPANESE, & THAI)
BONUS: ASAIN FUSION
200
WHAT BASIC INFO DO YOU GET FROM A GUEST CALLING TO MAKE A RESERVATION FOR A PARTY OF 4? (IN PROPER ORDER)
1. DATE
2. DESIRED TIME
3. GUEST COUNT
4. PHONE # > NAME > EMAIL
5. NOTES ON RESERVATION
200
WHAT IS OUR CORKAGE FEE
750 ML - $35
MAGNUM - $70
200
WHAT IS YOUR RESPONSIBILITY REGARDING MENUS?
MENU SWEEPS
MAKE SURE THEY ARE CLEAN
300
CHEF MICHAEL ARMSTRONG
THE EXECUTIVE CHEF
300
NAME THE CLOSEST TRAIN & STOP TO TAO?
THE RED LINE
THE GRAND STOP
300
A WOMAN IS CALLING TO MAKE A RESERVATION FOR A PARTY OF 16 - WHAT DO YOU DO?
BONUS: WHAT DO WE CALL OUR PRIVATE ROOMS?
FORWARD THE CALL TO PRIVATE DINING
BONUS: SKYBOX EAST / SKYBOX WEST
300
WHAT IS OUR PLATING FEE FOR CAKES? FOR PARTIES OF 5+?
$5 / $25
300
WHERE DO YOU DIRECT GUESTS TRYING TO ENTER THE NIGHTCLUB?
TO ENTER THROUGH THE NIGHTCLUB ENTRANCE OUTSIDE ON THE SIDE OF THE VENUE
400
PAUL GOLDSTEIN
ANDREW GOLDBERG
400
WHEN A GUEST BRINGS A CAKE WHAT IS THE FIRST THING YOU DO IN FRONT OF THE GUEST
CHECK FOR DAMAGES
400
WHAT IS OUR DRESS CODE AND WHAT DO WE ASK OUR GUESTS TO DO NOT WEAR?
TRENDY CASUAL
FLIP FLOPS, SHORTS, SANDALS
400
WHAT DOES CCA STAND FOR?
CREDIT CARD AUTHORIZATION (FORM)
400
WHEN DIRECTING A GUEST SOMEWHERE WHAT DO YOU NEVER DO WITH YOUR HANDS?
POINT YOUR FINGER
500
NAME EVERYONE: LEFT TO RIGHT
JASON STRAUSS
RICH WOLF
NOAH TEPPERBERG
MARC PACKER
LOU ABIN
500
WHAT IS THE NAME OF THE STATUE IN OUR DINING ROOM AND WHAT DOES SHE REPRESENT?
QUAN YIN - COMPASSION
500
WHAT IF SOMEONE CALLS AND ASKS FOR ERIC ORTEGA'S CELL PHONE NUMBER...
WHAT DO YOU DO?
WE DO NOT GIVE OUT PERSONAL NUMBERS OF ANYONE FROM THE MANAGEMENT STAFF
500
WHAT IS THE AVERAGE PRICE PER PERSON BEFORE TAX AND SERVICE?
AROUND $65 PER PERSON
500
WHO DO YOU GIVE THE "CHITS" TO? AND AT WHAT POINT DO YOU PASS THEM OFF?
TO ANY MANAGER
AFTER GUESTS ARE SEATED