First things first
This is what leaders use to assign every team member every weekend.
The Schedule
We do this before anything else.
Greet First
This is the time into the service when half-time huddle starts for each service.
30 minutes
This will make sure guests pulling into the parking lot feel welcomed.
A wave, a smile and eye contact.
The parking team has a unique opportunity to help guests get to the building using this.
Golf cart.
The person you reach out to for anything related to serving.
Role Leader
The Thursday prep team, the brew crew and parking lot setup squad all ensure this.
Environment is Ready
We open the doors to the auditorium this many minutes before service begins.
10 minutes
Messaging on your phone, talking to your fellow Host Team member, eating a snack or drinking your morning caffeine.
Distractions from welcoming and serving guests
What we do when we learn it's someone's first time.
Walk with them.
Serving is an act of worship but if we can only be at one service any given Sunday we make it a priority to do this.
This is not about perfection, it's about attention to detail and removing distractions.
Standard of Excellence
Huddle starts this many minutes before service.
25 minutes
The rule we use to ensure guests are seen and welcomed as we make eye contact when someone is within a certain distance and offer a personal greeting as they are at a closer distance.
The 10/4 Rule
Greeters are uniquely positioned to do this for every guest.
Open the door.
Invite
You are the Church, and you protect the guest experience.
Take Ownership
Everyone should be back into their spots for the exit experience with this many minutes left in the 1 hour service.
5 minutes
The last thing we want guests to see first.
Our back side
What we do to help guests feel at home in the dark auditorium.
Lead them to their seats.
Creating a comfortable environment so that guests can be open to the truth of God's Word.
The Host Team Mission
Providing clear guidance from the street to the seat helps our guests...
Understand the Flow
How long after service we are in position for the exit experience until the next team replaces us or the majority of guests have left.
15 minutes
These people are impacted the most when you leave your post early, start talking to your team members as soon as message starts or assume someone else sees them.
Late arriving guests.
When given a chance Hospitality can offer to do this for a guest who is thirsty.
Fill a cup.