Phrasing 1
Phrasing 2
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Vocabulary
Complaints
100

Translate:

¿Me permite su número de habitación?

May I have your room number, please?

100

Translate:

Permitame mostrarle el menú.

Allow me to show you the menú.

100

Translate:

A la derecha

on the right

100

popote

straw

100

Don’t say “I don’t know” it’s better if you say...

let me verify please

200

Translate:

Sr./ Sra.______,el servicio será solo para 1 persona/4 personas?

Mr./Mrs. ________, will the service be only for 1 person/ 4 people?

200

Ask the guest if he wants to see the variety of wines.

May I show you the wine list?

200

Translate:

alado de

next to

200

atuendo

attire

200

Don’t say “I can’t” it’s better if you say...

I wish I could

300

Translate:

Sr./Sra. tenemos una lista de espera de 3 personas.

Mr./Mrs. We have a waiting list of 3 people.

300
Ask the guest about allergies.

Is there any allergy, food restriction or special diet that we need to consider?

300

Translate:

siga derecho

go straight

300

horario

schedule

300

Translate:

¡Apreciamos su cooperación!

We appreciate your cooperation!

400

Translate:

Por favor escanee el código QR para ver el menú.

Please scan the QR code to see the menu.

400

Mention the guest that they can't come in with beachwear and  wet clothes.

We kindly ask to avoid beachwear and wet clothes,

400

Translate:

El Spa está en el piso 9, alado del gym.

The Spa is on the ninth floor, next to the gym.

400

Translate:

A nombre de quien está la reservación?

Under what name is the reservation?

400

Don’t say “Calm down” it’s better if you say...

I understand

500

Mention a kindly reminder about dress code .

Excuse me Sir. We have a dress code in this restaurant.

500

Before leaving the table ask if the guest needs something else.

Is there anything else I may do for you?

500

Translate:

Primero siga derecho, luego doble a la izquierda y pase la alberca.

First go straight, then turn left and go pass the pool.

500

disponible

available

500

Don't say "Sorry" it's better if you say...

I apologize, let me fix this situation

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