Host Basics
What is our address and hours of operation?
3285 Peachtree Rd NE
Sun - Thur 11:30AM-10 PM
Frid-Sat 11:30AM-11PM
Opening Duties
Hint:4
Check-In servers
Get IPads
Review and confirm reservations
Set up host station
How many phone rings do we have until you have to pick up the phone?
3 rings
What are the three host positions?
Greeter, Seater, and Togo Specialist
What shoes are permitted
Black non- slip shoes
Who is part of the management team and their positions?
Donald Hodges - GM
Shay Reynolds, Paul Newell - FOH Manager
Charles Pridgen - Executive Chef
Simon Ozuna, Jonathon Jamison - Sous Chef
Shalon Osier - Private Dining/Banquet Coordinator
Kalan Bell - Bookkeeping/Sales Coordinator
Ongoing Duties
Hint: 3
Someone must remain at the host stand at all times
Sanitize/clean all menus
Seat/direct guest in a timely manner
What is required for you to repeat back to guest on the phone every time to confirm the reservation?
Repeat the reservation (including guest name, amount of guest attending, date and time of reservation, special occasion/accommodations)
How does seating/rotation work?
Hint: 4
1. Check for guest preferences
2. Seat servers based on time they came in
3. Tables should be sat in the order that they arrived
4. Parties sat to coaches first and then regular rotation
Where should your name tag be placed?
Worn over the heart or upper left side of the chest
What are the host job responsibilities?
Hint: 6 main responsibilities
Knowledge of RC operations
Convey hospitality to all guest
Recognize, greet, and immediately seat guest
Answer telephone in a timely manner
Correctly take reservations
Taking togo orders
Handling Job Applications
Notify caller that we are always hiring
Refer applicants to the online application process
What questions are needed to complete a reservation?
Guest name, date and time requested, number of guest in the party, telephone number of caller, special requests/occasion, remind guest of dress code and any other important policies
How should you escort a guest to the table?
Hint: 5
Walk at the guests pace
Talk with them as you walk to the table
Pull out chairs for guest (ladies first)
Hand menus directly to guests
Use guest name before leaving the table
What is not permitted?
Jeans, leggings, tennis shoes, no low-cut shirts
What is the Ruths Chris mission statement?
To build a growing, profitable restuarant business in which the highest standards of QUALITY, VALUE, and HOSPITALITY are expressed
Closing Duties
Hint: 3
Clean area
Return Ipads to managers office and plug them in to charge
Gather all menus
How to take private dining reservations?
Complete the banquet meeting inquiry form
What should you do as guest departs?
Offer a friendly word, thank them, and invite them to return
What is the dress code/uniform standards?
Black blazer, name tag, black non-slip shoes, black pants/modest skirt, black socks, smile, and appropriate earrings, and most importantly a SMILE
Non- Negotiable Traits
WHOTIPS
Work ethic, honesty, optimistic warmth, team player, integrity, professional appearance, self-motivation
ToGo Duties
Hint: 6
Enter togos into system by name
Gather items for togo order
Restock silverware
Collect payment
Close out togo orders at the end of the night
Check out with manager and give them system reports
What is Ruths Chris core values
Hint: 4
We will continue to improve
We value each other
We will be profitable
We will be good civic citizens
What are the minimum table turn times?
2 tops - 1 to 1 1/2 hrs
4 tops - 2 hrs
6 or more - 2 1/2 to 3 hrs
Host stand standards
No chewing gum
No eating at the host stand
No cellphone usage
No leaning