Host
What is the motto at the host stand?
Friendliest Place In Town!
How long should it take to clean a table?
45 seconds
What is the Mission Statement?
Legendary Food, Legendary Service
What does the H stand for?
Howdy
Where should the seaters stand & what should they be doing?
Where should they stand: Standing in front of the box facing forward, “butts to box”.
What should they be doing: Talking to the guest on deck, BIG hellos/goodbyes, holding door for wheelchair/elderly/etc.
How many people should be seen cleaning one table?
ONE SA (Unless specifically requested to tag team a table).
What does G.R.O.W stand for?
G- Guest
R- Right
O- Of
W- Way
What does the E stand for?
Engage
If a large party calls what do you do immediately?
Put them on hold and tell a manager or Large Party Coordinator.
After an SA cleans a table, what should they do in the headset?
Call it out as a clean table LOUD AND CLEAR.
What does 10’-4’ mean?
When guests are:
10 feet away- Make eye contact & smile at them.
4 feet away- Give a friendly greeting. (BIG HELLO)
What does the A stand for?
Arrive
What is the proper phone verbiage when answering the phone?
- Always stating your name & location of the restaurant.
Ex: Thank you for calling Willoughby Texas roadhouse. This is _____, how can I help you?
What can an SA be seen doing when there are no priority tables or active dirty tables in the dining room?
- Checking the bar, taking out the linens, tidying up the muck station/dish area, white trash sweep of the dining room, helping seat, helping run food, ETC!!!
Which Kent’s Top 10 pertains to the host stand the most?
#9: Hosts (Smiles, Urgency, Guest Concern vs Name-taker)
What does the R stand for?
Respond
What 6 points can be earned on the host portion of a secret shop?
- Friendly on the phone, quote time accurate, check in process clearly explained, asking if they have special seating accommodations/occasions, and engaging in conversation ALL the way to the table.
If someone calls something as a priority what does that mean we should do as an SA?
Stop what were doing and go to whatever is being called as a priority VERY QUICKLY (EX: clean a table, a spill, bar duties, etc.)
What is the Texas Roadhouse Story?
- Hand-cut Steaks
- Fall-Off-the-Bone Ribs
- Fresh-Baked Bread
- Made-From-Scratch Sides & Dressings
- Ice-Cold Beer
- Legendary Margaritas
What does the T stand for?
Thank You