Access/Responsibilities
What acronym do we use for freight access?
HOME
Where will CMs have the ost interaction with spectators at THON
the concourse
What should you ask a spectator leaving a closing portal?
Will you be returning?
What spectators are allowed in CLOSED portals?
NONE (not even families)
Why would a portal close?
it has reached max capacity
What is and is not considered freight?
What Is: Trash, merchandise, food
What is not: committees
What mentality should CMs have when interacting with spectators/volunteers?
Customer service/helping not hurting
What should you remind a spectator if they are not returning?
They will not be allowed back in
How much time do returning spectators have to return?
30 minutes exactly
Who must be present at a swap?
BOTH people
Which positions have access to the freight?
Captains and Directors
If you don’t know the answer to a question, who do you ask?
SL or Captain
What should R&R CMs do if people try to enter a closed portal?
Kindly let them know it is closed and they must relocate
What do you do when a spectator returns to the portal in time?
scan their bracelet
How do we close a portal?
permission from captain, SL’s grab tablets, close the curtain
Which committees/staff have access to the freight elevator?
HOS, OPP, MERCH, EMS
How should R&R CMs prepare for questions at THON weekend?
Be aware of all security information
What should R&R CMs do if the portal closed while an unknowing spectator left?
Tell them they can swap or escort them to get their belongings
What do you do when a a spectator returns outside of the time slot?
tell them they cannot enter but can be escorted to get their belongings and relocate
How do we conduct a swap?
both people present, NO scanning of bracelet
What are 3 R&R CM responsibilities?
Monitoring activity in/outside portals, answering questions posed by volunteers/spectators, granting/denying access to CM stairs/elevators
Based on the CM workshop, what is important when deescalating a situation with a spectator/volunteer?
body language, phrasing/enunciation
What do R&R CMs have to watch INSIDE the portals when they close?
People trying to enter an open portal next to a closed portal and crossing over inside
What do we do if the canners don't work?
mark times and bracelet numbers on tablet
How long will we know before a portal close?
usually 5-10 minutes (can be 0-30)