Hotel Vocabulary 1
Hotel Vocabulary 2
Customer Service
Hotel Jobs and Duties
Hotel Conversations
100
What is the place where you sleep in a hotel?
A. Lobby
B. Bedroom
C. Kitchen
D. Garage
B. Bedroom
100
What is the lobby?
A. A swimming pool
B. A bathroom
C. The main entrance area
D. A bed
C. The main entrance area
100
What do you say when greeting a guest?
A. Go away
B. What do you want?
C. Hello, welcome to our hotel!
D. Hurry up!
C. Hello, welcome to our hotel!
100
Who cooks food in the hotel?
A. Bellhop
B. Housekeeper
C. Chef
D. Guest
C. Chef
100
Guest: “I have a reservation.”
Receptionist: “__________?”
A. How do you sleep
B. What is your name?
C. Do you like this hotel
D. Where is your towel
B. What is your name?
100
What is the person who brings your bags to your room called?
A. Chef
B. Bellhop
C. Receptionist
D. Manager
Answer: B Bellhop
100
What is a guest?
A. A worker
B. A cleaner
C. A customer
D. A bell
C. A customer
100
What do guests usually ask for at the front desk?
A. A hammer
B. Directions
C. Food
D. A broom
B. Directions
100
What does a receptionist do?
A. Wash dishes
B. Welcome guests
C. Clean the pool
D. Cook dinner
B. Welcome guests
100
Guest: “I lost my key.”
Staff: “__________.”
A. You cannot go
B. We don’t have any
C. I will get a new one
D. Call the police
C. I will get a new one
100
What is the front desk used for?
A. Cooking
B. Checking in and out
C. Sleeping
D. Cleaning
B. Checking in and out
100
What is room service?
A. A hotel restaurant
B. Food delivered to the room
C. A type of room
D. A front desk job
B. Food delivered to the room
100
What does “check-in” mean?
A. Leave the hotel
B. Enter your room
C. Register at the front desk
D. Go to sleep
C. Register at the front desk
100
What is the job of a security guard?
A. Take bags to rooms
B. Help with safety
C. Clean bathrooms
D. Serve drinks
B. Help with safety
100
Guest: “Do you have free Wi-Fi?”
A. Yes, the password is on the card
B. Buy your own
C. Only for phones
D. Computers only
A. Yes, the password is on the card
100
What do you call the person who cleans hotel rooms?
A. Gardener
B. Waiter
C. Housekeeper
D. Chef
C. Housekeeper
100
What is a wake-up call?
A. A phone to order pizza
B. A call to wake someone
C. A call for help
D. A noisy alarm
B. A call to wake someone
100
What do you say when a guest checks out?
A. Goodbye and thank you!
B. See you later, alligator!
C. Don’t come back!
D. Hurry up!
A. Goodbye and thank you!
100
What should you wear at work?
A. Pajamas
B. Uniform
C. Shorts
D. Swimsuit
B. Uniform
100
Guest: “I’d like to check in, please.”
Receptionist: “Sure. __________.”
A. What time do you leave?
B. Can I have your ID and reservation name?
C. Do you have a towel?
D. Wait in your room
B. Can I have your ID and reservation name?
100
What is a reservation?
A. A type of food
B. A cleaning tool
C. A room booking
D. A kind of uniform
C. A room booking
100
What is a suite?
A. A bed
B. A towel
C. A large room with extra space
D. A cleaning tool
C. A large room with extra space
100
What should you do if a guest has a problem?
A. Ignore them
B. Help them
C. Laugh at them
D. Leave the room
B. Help them
100
Who is responsible for fixing broken lights or air conditioners in guest rooms?
A. Bellhop
B. Receptionist
C. Maintenance staff
D. Manager
C. Maintenance staff
100
Guest: “Is there a shuttle to the airport?”
A. Yes, it leaves every hour from the lobby
B. No, take a taxi outside
C. We have no cars
D. Go walk to the airport
A. Yes, it leaves every hour from the lobby
