Hotel Vocabulary 1
Hotel Vocabulary 2
Customer Service
Hotel Jobs and Duties
Hotel Conversations
100
What is the place where you sleep in a hotel?
Bedroom
100
What is the purpose of a hotel lobby?
The main entrance area where you might check in through the front desk.
100
What is something you can say to greet a guest?
Hello, welcome to our hotel!
100
Who cooks food in the hotel?
Chefs and cooks.
100
Guest: “I have a reservation.”
Receptionist: “__________?”
A. How do you sleep
B. What is your name?
C. Do you like this hotel
D. Where is your towel
B. What is your name?
100
What is the person who brings your bags to your room called?
A. Housekeeper
B. Bellhop
C. Receptionist
D. Manager
Answer: B Bellhop
100
What is a guest at a hotel?
A customer who stays overnight at the hotel.
100
What are some things guests usually ask for at the front desk?
Directions, extra towels, forgotten items, etc.
100
What does a receptionist do?
A. Wash dishes
B. Welcome guests
C. Clean the pool
D. Cook dinner
B. Welcome guests
100
Guest: “I lost my key.”
Staff: “__________.”
A. You cannot go
B. We don’t have any
C. I will get a new one
D. Call the police
C. I will get a new one
100
What do the front desk receptionists do?
Assist with check in/check out process, answer any guest questions.
100
What is room service?
When you order food and it gets delivered to a guests room.
100
What does a “check-in” mean?
Officially register and pay for your hotel room at the front desk
100
What is the job of a security guard?
A. Take bags to rooms
B. Help with safety
C. Clean bathrooms
D. Serve drinks
B. Help with safety
100
Guest: “Do you have free Wi-Fi?”
A. Yes, the password is on the card
B. Buy your own
C. Only for phones
D. Computers only
A. Yes, the password is on the card
100
What do you call the person who cleans hotel rooms?
Housekeeper
100
What is a wake-up call?
A phone call to a guest room which is used to wake up the guest.
100
What do you say when a guest checks out?
Goodbye and thank you for chosing our hotel!
100
What should you wear at work?
A. Pajamas
B. Uniform
C. Shorts
D. Swimsuit
B. Uniform
100
Guest: “I’d like to check in, please.”
Receptionist: “Sure. __________.”
A. What time do you leave?
B. Can I have your ID and reservation name?
C. Do you have a towel?
D. Wait in your room
B. Can I have your ID and reservation name?
100
What is a reservation at a hotel?
An arrangement made in advance to secure a hotel room.
100
What is a suite at a hotel?
A large room with extra space, guests often have to pay extra for a suite.
100
What should you do if a guest has a problem that needs to be fixed immediately?
Do your best to assist them.
100
Who is responsible for fixing broken lights or air conditioners in guest rooms?
A. Bellhop
B. Receptionist
C. Maintenance staff
D. Manager
C. Maintenance staff
100
Guest: “Is there a shuttle to the airport?”
A. Yes, it leaves every hour from the lobby
B. No, take a taxi outside
C. We have no cars
D. Go walk to the airport
A. Yes, it leaves every hour from the lobby
