Hotel Vocabulary 1
Hotel Vocabulary 2
Customer Service
Hotel Jobs and Duties
Hotel Conversations
100
What is the place where you sleep in a hotel?
Bedroom
100
What is the purpose of a hotel lobby?
The main entrance area where you might check in through the front desk.
100
What is something you can say to greet a guest?
Hello, welcome to our hotel!
100
Who cooks food in the hotel?
Chefs and cooks.
100
Guest: “I have a reservation.”
How do you respond?
B. What is your name?
100
What is the person who brings your bags to your room called?
A. Housekeeper
B. Bellhop
C. Receptionist
D. Manager
Answer: B Bellhop
100
What is a guest at a hotel?
A customer who stays overnight at the hotel.
100
What are some things guests usually ask for at the front desk?
Directions, extra towels, forgotten items, etc.
100
What is the name of the person employees report to on a daily basis?
Manager
100
Guest: “I lost my room key.”
How would you respond?
I'm sorry to hear, I will help you get a new room key.
100
What do the front desk receptionists do?
Assist with check in/check out process, answer any guest questions.
100
What is room service?
When you order food and it gets delivered to a guests room.
100
What does a “check-in” mean?
Officially register and pay for your hotel room at the front desk
100
What is the purpose of a security guard?
To ensure all guests are safe while on property
100
Guest: “Do you have free Wi-Fi?”
How woud you respond?
Yes we do, the password is located on your room key.
OR
No we do not, I apologize for the inconvenience.
100
What do you call the person who cleans hotel rooms?
Housekeeper
100
What is a wake-up call?
A phone call to a guest room which is used to wake up the guest.
100
What do you say when a guest checks out?
Goodbye and thank you for chosing our hotel!
100
What is the term for the clothes you wear at work called?
Uniform
100
Guest: “I’d like to check in please, I have a reservation for today at 6:00 P.M."
How would you respond?
Can I have your ID and reservation name?
100
What is a reservation at a hotel?
An arrangement made in advance to secure a hotel room.
100
What is a suite at a hotel?
A large room with extra space, guests often have to pay extra for a suite.
100
What should you do if a guest has a problem that needs to be fixed immediately?
Do your best to assist them.
100
Who is responsible for fixing broken lights or air conditioners in guest rooms
Maintenance staff
100
Guest: “Is there a shuttle to the airport?”
How would you respond?
Yes we do, we offer the shuttle at these specific times.
OR
Sorry we do not have a shuttle, there are other options available such as Uber or public transportation.