Hotel Categories
This large type of hotel typically has a restaurant and separate bar, room service and meeting/banquet facilities. It can be located in a destination market or a City center.
What is Full-Service?
A desk or employee in a hotel that handles personal requests for guests such as dry-cleaning or helping them set up arrangements such as site-seeing tours or transportation.
What is Concierge?
DND
What is Do Not Disturb?
DOSM
What is Director of Sales and Marketing?
What does OTA stand for?
What is Online Travel Agency?
*Web-based marketplace that allows consumers to research and book travel products and services (Expedia, Booking.com, hotels.com, Orbitz, etc.)
This type of hotel is known for being “different”. No two hotels that fall into this category are alike. Typically less than 100 rooms.
What is Boutique?
A service offered by some hotel properties where guests leave their car at the entrance to the hotel and an attendant parks it and retrieves it for the guest.
What is Valet?
ADR
What is Average Daily Rate?
*Used to calculate the average rental revenue per occupied room at a given time.
CSM
What Catering Sales Manager?
What does MICE stand for?
What is Meetings, Incentives, Conventions and Exhibitions?
This type of hotel is usually in a place you want to vacation. It offers several restaurants, bars, meeting and banquet space, multiple pools and probably several activities geared towards families.
What is Resort?
A room that allows guests to access computers and print documents.
What is Business Center?
BAR
What is Best Available Rate?
*Lowest rate on a given day that guests can book a room for.
GM
What is General Manager?
Benchmarking tool that compares your hotel's performance against a set of similar hotels
What is STR Report?
Includes at a minimum lodging, three meals daily, soft drinks, most alcoholic drinks, gratuities, and possibly other services in the price.
What is All-Inclusive?
The spaces available for meetings or occasions and is suitable for dining functions.
What is Banquet Facilities?
FF&E
What is Furniture, Fixtures, and Equipment?
*Property a business owns and uses in day-to-day business that is not attached to the building. It includes movable furniture and furniture that may be fixed to a wall, like a bookshelf, but that won't damage the structure of a building if removed.
DOF
What is Director of Finance?
What are SMERF markets?
What is Social, Military, Education, Religious and Fraternal?
This hotel offers only a few amenities to its guests which may include a pool, guest laundry, breakfast and maybe a snack in the evening. It is known for having the biggest rooms, often a kitchen.
What is Extended Stay?
A hotel room that complies with requirements set by the American Disabilities Act. These rooms have special features including wider doorways and grab bars.
What is ADA?
REVPAR
What is Revenue Per Available Room?
*A performance measure used in the hospitality industry. RevPAR is calculated by multiplying a hotel's average daily room rate by its occupancy rate.
DOR
What is Director of Revenue?
What does CVB stand for?
What is Convention & Visitors Bureaus?
*Meet and learn how you can best work together: Understand what PR/media tools are in place that the property may take advantage of (Media Leads, Promotional Opportunities, Hosting Writers, Group FAMs, partner information shares, etc.)