Tax Exempt
Groups
Locals
Service Recovery
the little things
100

Code for Expedia

6

100

What room typer are group usually in

STKT

100
What is the occupany of our RM types

STKT,ONBT,STQT- 4

TOBT - 6

100

Can i give a market item as a service recovery

yes


100

How often should I clean the backoffice

Everyday ....bro

200

Code for State

9

200

Where can I find Upcoming group infor

Whiteboard/Binder

200

When are quiet hours

10

200

How to i give a guest a free night stay

void off charges

200

Where can I get more cleaning spray

laundry room

300

What do we need for an ST. 129 form

just the form

300
Can we upgrade Groups

no

300

How man warnings do you get before being kicked out

1

300

A guest checked out and called the next day as there was an overcharge. How can i fix that

RVS

300

Where can I get more pamphlets 

under the bench

400

what do we need for an ST119.1 form

A clear cody of company cc

400

Can we change room type

no unless they $$$$ extra

400

How do I give a noise complaint

Explain

400

Who can give out Free Night Coupons

Managers

400

How many dogs can a person have in the room

the more the better.....no limit

500

How can I make the CC clear on the copy machine

adjust the lightening on the setting for the printer

500

Groups wants a late check out what do

offer to hold items. Only give a few marriott memebrs one

500

Can I call the cops if needed

yes non emergency line
500

How many points can I award a guest if they had am issue

depends on the issue anywhere between 1,000-5,000

500

How much is a smoking fee

$250

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