Hotel Basics
This term refers to the busiest and most expensive time of year for hotels.
High season
This number is given to guests to verify their booking.
a confirmation number
A small cooking area in a hotel room.
A kitchenette
The act of cleaning the floor with a machine that sucks up dirt.
Vacuuming
A program that rewards frequent guests.
A loyalty program?
Guests often mention these when choosing bed type, floor level, or view.
Room preferences
Checking in earlier than the standard time.
Early check‑in
A service where staff prepare the room for the night, often by folding blankets.
Turndown service
The container where guests throw their garbage.
A trash bin
A business that works with the hotel to offer shared benefits.
A partner
A reservation that depends on whether the hotel still has rooms available.
Subject to availability?
Something promised by the hotel with 100% certainty.
Guaranteed
Free nights offered to loyal guests.
Complimentary stay
Cleaning surfaces like bathroom or kitchen tops to remove germs.
Disinfecting counters
Points or benefits earned through frequent stays.
Rewards
The standard price of a hotel room before any discounts.
Rack rate
A guest who remains in the room for additional nights beyond the original booking
Stay‑overs
Items like shampoo, soap, and lotion provided in the bathroom.
Toiletries
Replacing these ensures guests have clean bedding.
Sheets
The process of signing up for a loyalty program.
Enroll
Guests who stay multiple times and are valued by the hotel.
Repeat customers
A request made by a guest that is not guaranteed, such as a late checkout
A special request
A sign guests place on the door to avoid interruptions.
A Do Not Disturb sign
A guest with special privileges and high status.
VIP