Lafrance Facts
Hotel Lingo
Hotel Policies
About Us
Fun Facts
100
This is the number of New England properies that Lafrance Hospitality owns and operates.
What is 11?
100
Balancing or evening out room type inventory over multiple days in the future is called this.
What is Straight-line availabilty?
100
This form or policy is completed by guests when they are part of a wedding group or sports team.
What is Good Neighbor Form/Policy?
100
This is the number of Choice properties Lafrance owns and operates.
What is 1
100
This wood is sustainable and grows a foot a day on average
What is bamboo
200
The year Lafrance Hospitality opened its first hotel
What is 1989?
200
We use this tool from the brands which tells us how our guests feel about our hotels.
What is (will accepts GSS, SALT, Medalia, Heartbeat or GSTS)?
200
Publicly posted guest reviews are checked on a Blank bases per our policy.
What is daily?
200
Ken Tarara is BLANK tall
What is 6'4
200
The longest snake ever recorded is this type.
What is Python. (Medusa) 25 ft 2 in long lives in Kansas city
300
The year Aime and Rita Lafrance opened the family restaurant.
What is 1955
300
This term is used when referring to the occupancy percentage for guests that stay more than 5 nights by extended stay brands.
Whats is ESSOC?
300
Empty guestrooms are set at this temperature during the winter months.
What is 68 degrees?
300
The newest acquisition is located here.
What is Middletown?
300
This franchise is considered the largest hotel chain
What is Marriott International? Became the largest after purchase of Starwood in September 2016.
400
Lafrance Hospitality owns and operates hotels in these states.
What is Maine, Massachusetts, New Hampshire, Rhode Island and Florida?
400
This process optimizes income for a fixed but perishable inventory to sell the right rooms to the right customer at the right time for the right price.
What is Revenue Management?
400
Per Lafrance policy, department meetings are held this many times a year.
What is 12?
400
These hotels were awarded best opening by Marriott International.
What is the Townplace Suites Wareham and Courtyard Littleton
400
35 billion of these are thrown away every year by Americans
What is plastic bottles
500
"Our promise is to deliver a quality product with sensational service to every guest, every time!" refers to this.
What is the Lafrance promise?
500
RevPAS standards for this
What is Revenue Per Available Suite?
500
In the communictaion book AKA "Red Book" located at the front desk, these three groups of employees are to initial the book daily.
Who are Sales Manages/DOS, Front Desk Associates and Supervisor/Managers?
500
In Lafrance Hospitality, the best region is this
What is the Southern Region?
500
The average number of trees a person uses in paper a year is this.
What is 7
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