Hotel Industry

Room Types

100

Spacious room with a large bed for two guests, overlooking a beautiful garden. It is the cheapest room available in the hotel.

Hinode Double Room Garden View

200

Room with two separate beds, ideal for friends or colleagues traveling together.

Hinode Twin Room

300

Accommodating room that can fit 3-4 people, perfect for families with children. It has 2 single beds and 1 extra-large double bed.

Family Room

400

Same room but an upgraded family room with extra amenities and more space for added comfort. It has 4 single beds for 4 guests.

Premium Family Room

500

Luxurious and spacious suite with a separate living area, ideal for business travellers or those seeking extra comfort and privacy. It has 2 bedrooms and 2 bathrooms. 

Executive Suite

Hotel Facilities

100

Welcoming area where guests check in, relax, and socialize in the hotel.

Lobby

200

Fitness center equipped with exercise machines for workouts and fitness training.

Gym

300

Exciting aquatic playground with slides and pools for fun and splashing.

Waterpark

400

Traditional Japanese hot spring bath for relaxation.

Onsen

500

Serene retreat offering massages and treatments for ultimate relaxation.

Spa

Expressions

100

How do you greet guests? 

Xin Chao. Good morning/ afternoon. Welcome to Mikazuki Japanese Resort and Spa. How may I help you? 

200

“Can you send someone to clean the room, please?” How would you respond?

• I’ll attend to that immediately.
• Of course sir/ ma’am, I’ll get right on that.
• Certainly sir/ ma’am, I’ll be right back.
• I’ll see if I can find some/ it.
• Yes sir/ ma’am, I’ll take care of that right awa

300

“Hello. I am from Room 203. I want to complain about the room! The Wi-fi in my room is not strong. It keeps disconnecting!"

Step 1: Apologize (I'm sorry, sir/ma'am.)

Step 2: Take Action (I’ll take care of that right away, ma ‘am / sir.)

Step 3: Thank the guest (Thank you for letting us know.)

400

"May I smoke in the lobby?" How would you respond? 

• I’m sorry sir/ma’am. It’s not possible.
• We apologize sir/ma’am. It is not allowed in our hotel.
• I’m sorry. It is not in our hotel’s policy.

500

I want to learn more about Vietnamese culture. What do you think I should do?

• Why don’t you + verb + object?
• Have you thought about + verb-ing + object?
• I think you should + verb + object.
• Have you considered  + noun / verb-ing + object?
• One option may be to + verb + object.

Amenities

100

Device for drying hair quickly and easily.

Hair dryer

200

Soft cushion for a comfortable sleep.

Pillow

300

Tool for removing wrinkles from clothes.

Iron

400

Essential items like soap and shampoo for personal hygiene that can be found in the bathroom. 

Toilettries

500

Safety floats that you put on your arms for swimming in the pool.

Arm floaties

Hotel Staff

100

Greets guests, checks them in, and provides information and assistance during their stay.

Receptionist

200

Ensures safety at the pool and beach areas.

Lifeguard

300

Team responsible for cleaning and maintaining guest rooms.

Housekeeper

400

Handles financial transactions and payments at the restaurant or shop.

Cashier

500

Trained medical professional to assist with health needs of guests.

Nurse