Health and Saftey
What radio channel should everyone switch to in the event of an emergency?
Channel 18
What is the difference between OOS and OOO?
OOS (out of service) rooms can still be sold whereas OOO (out of order) rooms are not available to be sold.
What are the hours for bell service and stayover service?
Bell: 6am – 11pm
HSKP: 9:30am – 5:30 pm
What is the CAP for hotel credit that Hotel Host’s can issue?
What time is early access for the Water park?
Water park does not have early access
What are the non-emergency and emergency extensions for LEGOBASE. What is the difference between the two?
X6430 non-emergency line (sprained ankle, 40F/L, upset stomach)
X6888 emergency line (bomb threat, active shooter, heart attack, seizures)
Which auth rule is the daily rate plus the amount?
Auth Rule: #2
What movies are playing in the Castle Courtyard and what time are they at?
LEGO Movie at 3:30pm and LEGO Batman at 6:30pm
What is the pass you could issue a guest to make up for lost time? How does it work?
PAP (Priority Access Pass).
Each pass is good for up to 6 people. Enter through the RNR ride or exit if there is no RNR ride. Different from the AAP as there is no time for guest.
A guest uses their 2-day ticket but wants to go for a third day. What can the guest purchase and how much is it?
Add a day ticket!
LLC: $30
SL/RST HPPR: $45
When using a fire extinguisher, P.A.S.S. stands for:
Pull, Aim, Squeeze, Sweep
What rates are you allowed to book for a walk-up guest at the Front Desk?
FDOFFER, DISMAP
What are the names and showtimes of all the Entertainment shows at the Castle Hotel?
6pm Model build Showcase, 7pm Royal Bingo, 8pm Interactive Storytime, 9pm Merlins’ Magic.
Guest in room 3010 had a bad dining experience at the Dragons Den and you decided to issue a credit to recover the issue. What transaction code would you use?
Castle F&B code: 9469
Where are the refillable Freestyle stations located inside the PARK?
The Market, Castle Hill, and Funtown
What should you do if you encounter a substance that you think is blood?
Secure the scene, contact LEGOBASE, and keep guests and MCs away until rangers and EM clean it up
Do not call housekeeping for assistance with blood clean up
For walk up DISMAP and CSTMAP rates booked what does Opera NOT generate that the MC needs to create?
The deposit/cxl window.
What does this mean “HP1 is Signal 3000 for AFD”
Hotel Pool 1 is temporarily closed due to accidental fecal discharge
The Johnson-Ramos family goes to have breakfast and are advised to return later since they do not have reservations and do not want to dine on the patio. They express their frustrations since early access is at 9:15am, celebrating a birthday, and are requesting comp for missing breakfast. What is your approach?
Empathize and congratulate the BDAY child of honor. Inform guests that they may return as advised by my F&B and that breakfast is included in the stay. Issue 2 PAPs as a gesture of goodwill for the missed rides.
What are early access rides that do not have a height requirement?
Coast Cruise, Explorer River Quest, and Ninjago the Ride
What are the potential hazards identified in the EAP that may threaten the Health and Safety of LLCR guests?
Active Shooter, Medical Emergency, Earthquake, Bomb Threat, Rainstorms, Power Failure/Outage, Fire or explosion, Plane Crash, Hostile Vehicle Assault.
EAP provides a standardized basis of action and response that can be enacted dependent on the nature of the emergency. Main mission, prevent the injury or loss of life to guests and employees. Employees are to evacuate to the nearest evacuation areas depending on the employee’s current location (hotel parking admin grassy area, or service rd.)
Name the VIP codes for a Merlin Executive, BOT winner, Passholder, 4+ night reservation, & guest that uber’d to the Hotel
V1,CERT,AP,ES,NV
What are the two questions you can ask a guest with a service animal?
What task has this animal been trained to perform?
Is this animal required because of a disability?
These are the two legal questions we can ask as a business. Only dogs and miniature horses are identified as service animals. The animal cannot be left unattended and must be always tethered to the owner.
It is 7am and the Slane family wakes up only to find a condom in the children’s bedroom. Also guest claims that her child put the condom in their mouth. What is the protocol to follow?
Empathize and dispatch medics to the room to take down a report.
Notify housekeeping to collect foreign object.
Advise guest that MOD will be promptly informed to conduct an investigation and follow up.
When is the LEGO Festival offered and what are the 5 different zones?
Music zone, Dance zone, Creative zone, Gaming zone, Creative zone, and Dancing zone