Star Rating
Destination Info
Reservation
Defining Customer Service
Facility Info
100
5
What are Luxury Full Service Hotels
100

Website should contain this information so that guest can plan their wardrobe for their visit.

What is a weather report?

100

Section of hotel's website that allows a person to make a reservation

What is online reservation?

100

You are likely to keep a customer if they have had this type of experience?

What is positive?

100
# Complimentary USA Today # Coffee service, hair dryer, iron & ironing board # Complimentary cable & HBO # In-room video games
What are hotel amenities?
200
4
What are Full Service Hotels?
200

One of the most common concerns during guests' stay

What is complementary breakfast?

200

The guest expects this type of service

What is friendly?

200
Romance, zoo, attraction packages
What are promotion for individuals?
300
3
What are Mid-level Service Hotels
300

Complimentary services to local attractions and restaurants?

What is a Lyft?

300

4pm 12pm

What is check in/check out time?

300

Great customer service is aimed at customers...

What is needs and wants?

300
variety of video and photographic-based media.panorama indicates an unbroken view
What is virtual tour?
400
2
What is Limited Service Hotels in a bad neighorhood?
400

Kennesaw Mountain is a popular __________ 

What is a Civil War battleground?

400
A reservation must be cancelled 3 days or more prior to arrival to avoid a cancellation charge of the first night room rate plus tax.
What is the cancellation Policy?
400
consistency of reasonably detailed information
What are clear details?
400

Conrad is a part of this chain

What is Hilton Hotels?

500
1 Star
What is very limited service hotel?
500

Largest Hilton hotel in Atlanta, Georgia

What is Signia by Hilton?

500

Rate quoted in U.S. Dollars (USD) per room, for two persons. rate does not include room service, restaurant meals, telephone calls, other guest services and incidentals, parking, taxes, or gratuities.

What is room rate?

500
brand with best website design
What is Marriott International?
500
energy efficiency upgrades-using compact fluorescent light bulbs health-related green improvements-switching to green cleaners or using low- or no-VOC paints and furnishings
What is Green technique hotel?
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