Emergency skills
Going Green
Human Resources
Management
Ethics
100
Oxygen, Heat, & Fuel.
What is a fire triangle?
100
a method of cooking that utilizes the energy from the sun to heat the food.
What is solar cooking?
100
A term used to describe all of the people who work for the company.
What is personnel?
100
Autocratic, Bureaucratic, Democratic, and Laissez-faire style
What are the different managemnt styles?
100
A system of moral rules that help people decide right from wrong.
What are ethics?
200
The person who is given the authority to make decisions during emergenicies.
Who is the emergency coordinator?
200
The process of collecting and processing materials that would otherwise be thrown away as trash and turning them into new products.
What is recycling?
200
-W-4 -I-9 -Personal information packet
What are forms you must fill out when being hired?
200
A formal review and evaluation of an employee's performance on the job.
What is an employee evaluation?
200
Doing the right thing, even when under pressure to do the wrong thing.
What is ethical behavior?
300
A detailed, usually written, plan that describes what to do in case of an emergency.
What is an emergency action plan?
300
Rather than throwing out items like clothing or food jars, consumers can find new uses for them.
What is reusing?
300
-Benefits -Social Security -Federal Insurance Contributions Act (FICA)
What are deductions or percentages taken out of every worker's paycheck?
300
A guideline for spending money.
What is a budget?
300
An attitude that combines hard work, good performance, and depandable results.
What is a good work ethic?
400
-Poor accident prevention plan -Employee lack of knowledge -employee negligence -employee fatigue
What is the major employee causes of accidents?
400
Using steel cutlery instead of plastic utensils, buying used goods, mending clothes instead of buying new ones and consuming less electricity are all examples of ways you can reduce in your own life.
What is reducing?
400
An act designed to help workers deal with family needs and still keep their jobs.
What is the Family and Medical Leave Act?
400
The person responsible for the entire operation of one unit of a hospitality business.
What is the general manager?
400
Honesty, integrity, trustworthiness, loyalty, fairness, concern and respect for others, commitment to excellence, and accountability.
What are the eight ethical qualities?
500
A device that can safely be used on paper, grease, and electrical fires.
What is an ABC fire extinguisher?
500
A panel exposed to radiation from the sun, used to heat water or, when mounted with solar cells, to produce electricity direct, esp for powering instruments in satellites
What is a solar panel?
500
A concept that refers to how the worker feels about the work experience itself.
What is Quality of Work Life (QWL)?
500
-Welcoming customers -producing products and services that meet customer needs -protecting customers from being harmed while at the restaurant or hotel -selling products and services in a profitable and legal way
What are the basic duties in hospitality management?
500
A written list of rules for ethical behavior.
What is a code of ethics?
M
e
n
u