Receptionist and room service
Reception Desk
A) The area where guests check in and out of the hotel.
B) The process of arriving at the hotel and registering as a guest.
C) The common area near the reception desk where guests can wait or relax.
A) The area where guests check in and out of the hotel.
Sommelier
A) Cooking food in an oven by surrounding it with dry, hot air. It's used for items like bread, cakes, and casseroles.
B) Cooking food by immersing it in boiling water or other liquids. It's commonly used for pasta, vegetables, and eggs.
C)An expert in wines who assists with wine selection.
C)An expert in wines who assists with wine selection.
Lobby
A) Enclosed staircases for emergency evacuation, typically monitored by security cameras.
B) The hotel floors or wings where guest rooms are located, usually accessible only with a key card or key.
C) The common area near the reception desk where guests can wait or relax, usually with security personnel present.
C) The common area near the reception desk where guests can wait or relax, usually with security personnel present.
Tennis Court:
A) A place for playing golf, often located near upscale hotels or resorts.
B) An outdoor court for playing tennis, often available at resorts.
C) A room with various games like billiards, table tennis, and video games.
B) An outdoor court for playing tennis, often available at resorts.
Key Card
A) A pre-approval on a credit card to cover potential expenses during the stay.
B) A plastic card that grants access to your room.
C) The service that delivers meals and beverages to guest rooms.
B) A plastic card that grants access to your room.
Mixology
A) A designated time when drinks are offered at reduced prices.
B) The art and science of creating cocktails.
C) A mixed drink typically containing alcohol and various ingredients.
B) The art and science of creating cocktails.
Access Control:
A)Regular patrols by security personnel to deter unauthorized access and respond to incidents.
B) The system that restricts access to secured areas using key cards, codes, or biometric verification.
C) Designated exits for use in case of emergencies, equipped with alarms and fire safety features.
B) The system that restricts access to secured areas using key cards, codes, or biometric verification
Spa:
A) A wellness center offering massages, facials, and other relaxation and beauty treatments.
B) A heated, bubbly pool for relaxation and soothing tired muscles.
C) A room with dry heat that promotes relaxation and sweating for detoxification.
A) A wellness center offering massages, facials, and other relaxation and beauty treatments.
Concierge
A) The process of providing personal information upon check-in.
B) Evening housekeeping service that includes preparing the bed for sleep.
C) A hotel staff member who assists guests with various services, such as booking tours, transportation, and restaurant reservations.
C) A hotel staff member who assists guests with various services, such as booking tours, transportation, and restaurant reservations.
Last Call
A) The final opportunity to order drinks before the bar closes.
B) A designated time when drinks are offered at reduced prices.
C) A running account of drinks and food ordered at the bar.
A) The final opportunity to order drinks before the bar closes.
Locks and Deadbolts
A) The hardware used on guest room doors to secure them.
B) A service provided by the hotel to accompany guests to their rooms or vehicles for added safety.
C) A secure container for guests to store valuable items in their rooms.
A) The hardware used on guest room doors to secure them.
Tours:
A) Going on a guided expedition to observe and photograph wild animals in their natural habitat.
B) Exploring picturesque landscapes and vistas by car, often along designated scenic routes
C) Guided excursions that provide insight into the history, culture, and attractions of a place, such as city tours or wine tasting tours.
C) Guided excursions that provide insight into the history, culture, and attractions of a place, such as city tours or wine tasting tours.
Amenities
Items and services provided in the room, such as toiletries, towels, and bathrobes.
Medium
At medium doneness, the meat has a hot pink center with some juices. It is still tender but cooked a bit more compared to medium-rare.
Emergency Evacuation Plan
Guidelines and procedures for safely evacuating the hotel in case of emergencies.
Dining
Experiencing local cuisine and dining at restaurants, cafes, and street food stalls.
Complimentary
Items or services that are provided free of charge to guests.
Overcooked/Burnt
When meat is cooked past well-done, it can become dry and tough, and it may even become burnt or charred.
Security Escort:
A service provided by the hotel to accompany guests to their rooms or vehicles for added safety.
Adventure Sports
Participating in adrenaline-pumping activities like rock climbing, zip-lining, or white-water rafting.