Front Desk
Housekeeping
F&B
Banquets
Hotels
100
in the hospitality industry is a concept that allows a company to expand more rapidly by using other people's money
What is franchising?
100
responsible for making sure the housekeepers carts are fully stocked and that they do not have to lug around dirty sheets.
Who is a housemen or a floor attendant?
100
who is responsible for the menu design and the operation of the kitchen.
What is the executive chef?
100
is responsible to the food and beverage director for selling and servicing, catering, banquets, meetings and exhibitions in a way that exceeds guests' expectations and produces reasonable profits.
What is Director of Catering (DOC)?
100
the hospitality industry is a concept that allows a company to expand more rapidly by using other people's money than if it had to acquire its own financing.
What is franchising?
200
also known as GSR.
What is a Guest service representative?
200
is responsible for makinge sure the sheets are folded perfectly and bundled together with under sheet and pillow cases.
What is laundry attendant or laudry staff?
200
how much an item on the menu produces, how much profit is earned from the item.
What is contribution margin?
200
setup with equipment centered on an audiovisual platform.
What is theater-style room setup?
200
known as the king of innkeepers.
Who is Conrad Hilton?
300
is responsible for running the nightly reports and officially turning the day over.
What is a night auditor?
300
is the person called in at least once a month to clean the carpets, drapes, and comfortors.
What is a contract cleaner?
300
is responsible for the cleanliness of the silver, kitchen area, and equipment of the kitchen.
What is a Chief Steward?
300
frequently used when interaction is sought among the delegates, such as training sessions and workshops.
What is horseshoe-style room?
300
they give diamond ratings to the top rated hotels.
What is AAA or American Automobile Association?
400
is the number of rooms occupied divided by the number of rooms available
What is Room Occupancy Percentage (ROP)?
400
in the housekeeping department is measured by the person-hours per occupied room.
What is productivity?
400
obtained by dividing the cost of depleted inventory by sales over aperiod of time.
What is pour/cost percentage?
400
Best used for weddings.
What is dinner-style or banquet room setup?
400
the price range of a hotel that is between $65-$125
What is a midprice hotel
500
is the center of information processing in a hotel. A computer-based lodging information system that relates to both the front and back office activities.
What is PMS or property managment system?
500
Known as OSHA, their main purpose is to ensure safe and healthful working conditions, sets mandatory job safety and health standards, conducts compliance inspections and issues citations for noncompliance.
What is Occupational Safety and Health Administration?
500
cost of food divided by the amount of food sales.
What is food cost percentage?
500
the size of a 10-12 person round table
What is a 72'' round?
500
offer a different lodging experience compared to mid-to-large chain hotels. They have a unique architecture, style, decore and size.
What is a boutique hotel?
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