Branding & HotHen
What comprises the H in the Hendricks logo?
What is the closest Pharmacy + Directions there.
What must be given prior to granting access to check in?
What is a valid Photo ID + form of Payment.
Called the Heart of the House
What is Housekeeping
When the person(s) is not at the hotel
What is Credit Card Authorization (CC Auth/CCA).
# of Rooms?
What is 176.
What are the hotels cross streets?
What are 38th between 6th and 5th.
What time is check in/what time is check out?
What is check in at 3pm, what is check out at 12pm.
Engineering
Cost of Incidentals Per Night + a Maximum of how many nights?
What is, $150 PER NIGHT/MAX 5
What are the colors of HOTHEN?
Copper, Black, White, Concrete
What is located four blocks south, between 5th and 6th avenue?
What is the empire state building.
What is the name of the communication programs between departments?
what is Alice; what is Zello.
This department controls Rates and Inventory
What is Revenue
What is Each Pays Own or Individual Pays Own.
# of Room Categories?
What is 7. SDD, DDD, SK, DK, SQ, KQ, ADD, ADK
Closest buses?
What are the M55, M5, M7
A guest forgot their keys, what must be checked?
Department Responsible for ensuring complete guest satisfaction
What is Front Office - and also has the best employees/managers/director.
What is a ghost card?
What is a one time use credit card that is provided from a third party, such as Hotel Tonight or Expedia.
What time is the name of our restaurant; what are their hours of operation; what style cuisine is offered.
What is Paloma, what is 7am-11pm, what is Tappas.
Closest Park?
What part of a reservation can give details, that could creat conversation?
What is Email, phone + address
Comprised of Department Heads
What is the Executive Team.
When the host is responsible to tell Opera how much $$$$ we need.