Site and safety training.
Items for travel
Plastic Booties
Mask
Gloves
Mini Spray Bottle
What is safety bag?
Check in with Property Management/Resident Services about residents with:
Pest issues
Hoarders/Sanitation Issues
Mental /Physical Health issues
Frail Elderly
Residents with POA (power of attorney)
Pending Evictions
Possible Safety Concerns
Residents with Pets
Residents who are Away
(in hospital, on vacation, out of country visiting family). This helps identify residents you should not visit by yourself or in their homes, those you might want to visit with another staff, the RSC, service provider or a family member/friend.
What is? Before you Schedule Assessment/Home Visit/Inventory
It occurs when a resident must move from his/her dwelling unit for one year or longer due to demolition, acquisition, redevelopment or rehabilitation of the property where he/she resides.
What is Permanent Relocation?
Program used by PHA's to preserve affordable housing and improve properties by “converting” their form of federal assistance to the Section 8 program.
What is RAD?
✔must be issued at least 90 (or 120) days before the person is to be permanently relocated
✔can be part of a Notice of Eligibility or a separate notice--timing issue
✔identifies a comparable replacement unit (that is Decent, Safe, and Sanitary) and the date by which the resident may be required to move
What is a 90-Day Notice?
Are you currently dealing with an infestation in your home)
what is pest control?
Explain the importance of completing survey in the home
Schedule with the resident in the office or private space
Remote survey as last resort
Inform resident you will eventually have to see their apartment (latest would be thirty days prior to move)
Often the residents who refuse the home visit are the ones whose apartments you most need to see.
The importance of meeting with the resident is to build rapport and make them feel comfortable to invite you into their home. Just may take more time for them to be comfortable having you in their home.
what is? How to Handle Resident Refusal of Home Visit
A resident who must permanently relocate.
What is a DISPLACED resident?
Notice provided to residents whose temporary relocation exceeds one year.
Provides information on anticipated date of return.
Gives choices on whether to remain temporary relocated or accept permanent URA assistance and give up right to return.
What is Notice of Eligibility?
•Provided to new move-in resident at lease signing after the GIN has been issued
•Informs resident:
- They may be displaced by the project
- You may be required to relocate temporarily
- They will not be entitled to any relocation payments or assistance provided under the URA
- If they have to move or rent is increased as a result of the project, they will not be reimbursed for any costs or expenses associated with that move as a result of the project
What is a Move-In Notice?
1. If you are in danger, call 911 immediately
2. If there is any concern with safety, please remove yourself from the situation and call your supervisor.
3. Keep the safety bag with you at all times
4. Always ask Pest Control questions before entering a residents home. I.E. Have you had any issues with bed bugs in the last 6 months? Are you currently dealing with an infestation in your home?
5. Use Walkie Talkie Code when support is needed
6. If there is a shooting/crisis situation on site, please make sure you are safe and then call your supervisor for immediate assistance on next steps
7. Buddy System when flyering buildings
What is Site safety Protocol?
Introduce yourself, HOU and our role in the project
Explain purpose of assessment
Let them know approximate duration
Determine any language needs and plan to address them
Covid Check (as needed)
Pest Issues (be sensitive in asking this)
Ask if anyone else should be invited (family/friend/social worker)
Set up date and time (put in your calendar and send an invite)
Prioritize appointments with construction schedule
Prioritize residents with special needs (from meeting w/ PM/RSC)
Make accommodations for resident’s work schedule
Make sure to inform the resident if more than one HOU staff person conducting assessment.
Do not schedule in-home assessments for time after dark
what is? Scheduling the Assessment
The entity that carries out the project causing the resident to be displaced.
What is a DISPLACING AGENCY?
Issued to all occupants with proposal of HUD assisted project. Informing affected persons of the project and that they may be displaced by the project.
What is General information notice: (GIN)?
- Must be translated into the predominant languages of your site
- Cover letter for the GIN and Notice of Eligibility
- Must obtain proof resident received notices (personally signed for; certified mail, return receipt)
What are the requirements for Notifications?
Emergency Exit Plan:
Safety Word for you and your partner will be " " How you can do this is if you guys feel unsafe in a household and need to be discreet and let your partner know we need to go. You can ask your partner Do you have the " ”. Once you hear that your partner and you should find a way to leave. You can say that you have a meeting/you left the required documents in that " " and will come back later/reschedule.
Alternative – Please TEXT " " if you need your supervisor to Call/Walkie you to pull you away from Survey location. Please TEXT "Red Folder" if you need Emergency assistance. We will call the police to your Survey location.
What is Orange Folder?
First Personal contact with the household
Identifies Household Needs and/or Preferences
Confirms household contact information
Confirms household composition
Identifies emergency contact/s
Initial Assessment of household items and living conditions–ideally done in resident’s apartment
Determines how much planning and direct involvement is needed for each household
May identify unmet service need/s that could be a barrier for relocation
what is? What’s the Purpose of the Assessment?
Any person who moves from the property or moves his/her personal belongings from the property as a direct result of the acquisition, demolition or rehabilitation of a Federally funded project.
What is: Who is a DISPLACED PERSON?
Issued to whom qualify for or expected to remain in a completed project. If a person provided with move in notice before leasing and occupying the property agrees to occupy the property under the term of the notice this person is not eligible for relocation assistance.
What is Notice of Non displacement (NOND)?
✔contains the resident’s move date to the DSS unit
✔issued 30 days before move
What is a 30-Day Notice?
1. Secure office doors and look through the peep hole before opening
2. Locks for the windows
3. Panic button
4. If only 1 staff is in the office, make sure you sit in the front
5. Shut off all lights when leaving
6. Please remove AC units from your Window at the end of your shift each day. (Informed by exterminators that critters come in through the cracks of the window and the AC units)
What is Office safety?
Wear HOU Swag (T-Shirt and ID Badge)
Assessment (KOBOTOOLBOX), Inventory Form, etc.
Release of Information
Handouts or flyers important to the project
Your contact information (business card)
Phone (also important for pics for inventory)
Face mask
Laptop/Tablet
Interpreter (if language need)
Resident Contact Information (if resident doesn’t answer door)
“Sorry we missed you flyer”, if resident not home
An open mind about cultural differences and preferences
what is? What to bring to Assessment/Home Visit
- Any person who must move temporarily from their dwelling for less than one year while it is being rehabilitated and meets federal eligibility to return to the rehabbed unit
- Any person who voluntarily moves from the property or transfers to another unit (in another phase) of the property
- Any person who is evicted (so long as there is documentation that the resident was not evicted due to avoid paying relocation costs)
What is: Who are PERSONS NOT DISPLACED?
Displacing Agency's written communication to residents who will be displaced establishes early eligibility for relocation assistance prior to initiation of negotiation or commitment of federal assistance.
Ex: displacement by relo/demo before commitment of federal money.
What is a notice of Intent to acquire (NOIA)?
•Signed by the household who is moving out prior to receiving the Notice of Eligibility
• Household acknowledging move out is completely voluntary and the owner has not required them to vacate unit
• Their move is not covered by the project as they have not received a NOE
What is a Move-Out Notice/Acknowledgement of Voluntary Lease Termination?