LUMINARA A
LUMINARA B
LUMINARA C
LUMINARA D
LUMINARA E
100
We are Ladies & Gentlemen serving Ladies & Gentlemen
What is the Motto of The Ritz-Carlton?
100
A warm and sincere greeting. Use the guests name.
What is the 1. Step of the 3 Steps of Service?
100
Anticipation and fulfillment of each guest´s needs
What is the 2. Step of the 3 Steps of Service?
100
Fond Farewell. Give a warm good-bye and use the guest´s name.
What is the 3. Step of the 3 Steps of Service?
100
total of 12
How many Service Values do we have at The Ritz-Carlton?
200
In a port of call, this is the latest time for all guests and Ladies & Gentlemen to be on board before the yacht departs
What does ALL ABOARD mean?
200
226
What is the total Number of Guest Suites onboard?
200
MUSTER STATION
What is the designated area on a yacht to proceed to in an emergency?
200
EVRIMA & ILMA
What are the names of the first 2 Yachts of the RC Yacht collection?
200
PORTHOLES
What are the circular windows in the side of the yacht´s hull of superstructure called?
300
SHIP STAFFING
When in port, the yacht is required to have a minimum number of Ladies & Gentlemen on board to maintain safety in an emergency. What is this staffing model called?
300
SAILING TIME
What is the actual hour at which the yacht is scheduled to clear the dock called?
300
?
RECITE DE CREDO (1. paragraph)
300
Line Up
Where should every single Lady or Gentlemen participate in before starting the shift at a Ritz-Carlton Hotel/Resort/Reserve or Vessel?
300
Technogym
What is the brand of the Gym´s equipment?
400
DESTINATION EXPERIENCE
What is the tour program called, which is offered in all ports of call for a charge?
400
?
Recite the credo (3. paragraph)
400
TENDER/LAUNCH
What are the smaller crafts called, used to move Guests between the yacht and the shore when a yacht is at anchor?
400
?
Recite the credo (2. paragraph)
400
FLEET ROOMS DIVISION MANAGER
Who is Ms. Louise Bergmann
500
44600
What is the postal code of Saint-Nazaire
500
total of 8
What is the total number of OWNERS Suites on LUMINARA?
500
total of 4
What is the total number of LUMINARA/CONCIERGE Suites on LUMINARA?
500
635, 717, 805, 840, 905
Which are the ADA Suites of LUMINARA?
500
?
RECITE THE EMPLOYEE PROMISE