Category 1
How many times do you knock on a guest room door before entering?
3 times
What is the correct temperature for the room in summer season?
70 degrees
What is the correct temperature for the room in winter season?
72 degrees
It is ok to knock on doors after 11am?
True
It is ok to let a guest into a room if they ask you to?
False
It is ok to leave water in the Iron?
False, there should be no water in the iron.
Smoking is allowed at the hotel?
False, no cigarettes, vaping or marijuana
Cell phones are permitted for "non-emergencies"
False, cell phones are for emegencies only
Name the correct items and the quantity of items in the coffee station.
2 Regular Coffee, 1 Decaf Coffee, 1 regular tea, 1 decaf tea, 2 sugar packets, 2 coffee sleeves, 2 coffee cups, 4 plastic cups, and 1 ice bag
How many big, medium & small towels should be in each guest room?
3 each
What are the pool/ jacuzzi hours?
7am-10pm
When is check in & check out times?
4pm check in/ 11am check out
How many hangers (CLIPPED & STRAIGHT) should be in each closet?
4 clipped hangers/ 6 straight hangers
Lost & Found: What are the steps for L&F? (3 steps)
Step 1: Put item in a bag
Step 2: Fill out L&F slips
Step 3: Bring L&F to HSKP office
What are the Commons hours of operation?
7am-9am
What floor are for pets?
1st floor
How many suites do we have in the hotel?
8
How many total rooms does the hotel have?
136
What year was Sonesta founded?
1937
On the phones in the rooms, what # do you press to connect to the front desk?
0