Room Ready
Hotel Knowledge
Hotel Acronyms
Brand Standards
100

Name three items to replenish in a room

Coffee, Towels, Notepads, Make up wipes, Toilet Paper, Soaps
100

What floor is the history of the hotel located?

Second Floor
100
What is DND short for?

Do Not Disturb

100

How many clip and regular hangers belong in the room?

4 Clip , 6 Regular

300

What is the first thing you do to enter a guestroom?

Knock and announce yourself 

300
How many rooms does our hotel have in total?

220

300

What is OOO short for?

Out of Order

300

From left to Right, what is the sequence of the soaps in the wall?

Shampoo, Conditioner, Body Wash

500

What is the first name of the baby born in room 1504 on July 15, 2018?

Laura

500

What do the letters in the LEARN model stand for?

Listen, Empathize, Apologize, React, Notify

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