Guest Questions
A guest asks where the ice machine is. What should you do?
What is at the end of each hallway, or walk them there if they seem confused?
The standard check-out time is.
What is 12:00 am
The Center piece of the room is, and should be be what?
What is the Bed and wrinkle free
The best way for a housekeeper to get out of a hairy situation.
What is a Sticky roller?
Personal belongings found in a guest room should be handled this way.
What is turned in to lost & found (front desk or superior) immediately?
A guest asks for extra towels. what do you do?
What is you give them some off your cart, or ask for a room number so you can bring them some?
This number of bath towels should be placed in a room.
What is 4?
The way an ice bucket should be presented.
What is the ice bag folded neatly (clean seam facing out and 4 ice cups?
a way to ensure all room smell fresh and clean upon guest entry.
What is Carpet fresh and a thorough vacuuming?
Housekeepers are expected to greet guests with this.
What is a friendly smile and greeting?
A guest asks you to fix their TV. What is the correct response?
What is check that the sensor is in the right place, and input is correct. otherwise report it to your manager/maintenance if it's not a simple solution?
The Companys Core Values.
What is See The Work, Help Others Succeed, Make Kindness Contagious, Be Honest.
The correct number of pillows in a king sofa room is?
What is 6?
a handy tool to get small stains off of most surfaces, including but not limited to counters, showers, walls, etc.
What is a magic eraser?
If you notice damage or maintenance issues in a room, you should do this.
What is report it to maintenance or supervisor right away?
A guest asks when their room will be cleaned. What should you say?
What is give an estimated time, write the room # on your board and complete otherwise notify supervisor if you don't believe you'll have enough time?
Room attendants should always knock how many times and say this before entering.
What is 3 & “Housekeeping”?
According to standards, how should the toilet paper be presented.
What is neatly hung folded to a point, & an extra on the top center back of the toilet ?
a tool that should be use even on the smallest spec on the inside of the toilet.
what is a toilet scrubber?
According to the attendance policy We should all be _______to each shift, and give a _______ Notice to any requests off.
What punctual and on time, 2 weeks (before the schedule is posted?
You're not sure how to answer a guest's question, what do you do?
What is Let me figure that out for you?
The 10/5 Rule in Hospitality is?
What is when 10 feet from a guest, smile and make direct eye contact. And 5 feet from a guest, you verbally greet.
list all that's included in an inspection ready room
What is
1.Ice bucket lid left off
2. a/c door open (dusted inside)
3. couch cushion left up.
4. desk chair pulled out
a basic chemical cleaner that can easily pull most stains out of the carpets as well as clean Multi surfaces
What is our heavy duty cleaner?
a standard expectation of work speed and room count on average is.
what is 30 minutes per due out room, 15 minutes per stayover?