Guest Questions
A guest asks where the ice machine is. What should you do?
What is at the end of each hallway, or walk them there if they seem confused?
The standard check-out time is.
What is 12:00 am
Hvac
left open to show it's been dusted (dust left in here can increase the amount of dust that falls on surfaces in the room)
The best way for a housekeeper to get out of a hairy situation.
What is a Sticky roller?
Personal belongings found in a guest room should be labeled with what information and turned in to?
What is turned in to lost & found (front desk or superior) immediately? labeled with room number and date.
A guest asks for extra towels. what do you do?
What is you give them some off your cart, or ask for a room number so you can bring them some?
This number of bath towels should be placed in a room.
What is 4?
Desk Chair
pulled out showing its been cleaned underneath
a way to ensure all room smell fresh and clean upon guest entry.
What is Carpet fresh and a thorough vacuuming?
The Center piece of the room is, and should be what?
the bed is the center piece of the room and wrinkle free.
A guest asks you to fix their TV. What is the correct response?
What is check that the sensor is in the right place, and input is correct. otherwise report it to your manager/maintenance if it's not a simple solution?
The Companys Core Values.
What is See The Work, Help Others Succeed, Make Kindness Contagious, Be Honest.
ice bucket
lid off showing its clean inside. with bag neatly folded next to it with 4 cups.
a handy tool to get small stains off of most surfaces, including but not limited to counters, showers, walls, etc.
What is a magic eraser?
If you notice damage or maintenance issues in a room, you should do this.
What is report it to maintenance or supervisor right away?
A guest asks when their room will be cleaned. What should you say?
What is give an estimated time, write the room # on your board and complete otherwise notify supervisor if you don't believe you'll have enough time?
Room attendants should always knock how many times and say this before entering.
What is 3 & “Housekeeping”?
tv
on showing it working the way it should
a tool that should be use even on the smallest spec on the inside of the toilet.
what is a toilet scrubber?
According to the attendance policy We should all be _______to each shift, and give a _______ Notice to any requests off.
What punctual and on time, 2 weeks (before the schedule is posted?
You're not sure how to answer a guest's question, what do you do?
What is Let me figure that out for you?
The 10/5 Rule in Hospitality is?
What is when 10 feet from a guest, smile and make direct eye contact. And 5 feet from a guest, you verbally greet.
shower curtain
left fully open to dry out and prevent gross build up.
a basic chemical cleaner that can easily pull most stains out of the carpets as well as clean Multi surfaces
What is our heavy duty cleaner?
a standard expectation of work speed and room count on average is.
what is 30 minutes per due out room, 15 minutes per stayover?