Housekeeping
Both waters in the fridges should _______?
Match
When should the lobby area be tended to?
Throughout the whole shift.
True or False:
Glassware should be dropped down the chute
False: never drop glassware down chutes!
The standard check out time is _____?
12:00pm
What floor is breakfast located on?
First floor behind the lobby bar.
When a guest enters the room, the room should smell _____?
Clean and fresh!
How many times should the lobby person check on bathrooms?
At least 3 times per shift.
What steps do you take to maintain the cleanliness of the laundry area?
Sanitize workstations, clean floors, and store items in designated areas.
You should always greet guests with __________?
A smile!!
Who all should go into the kitchen?
Kitchen associates only.
After putting a fitted sheet on the bed, you should ______ so that the bed does not appear to be wrinkled?
Pull the sheet tight.
True or False?
When you see trash on the tables, messed up pillows, etc. you should just leave it be.
False! Always keep the lobby looking neat.
What should you do at the end of the shift once you leave for the day?
Clean your areas to ensure a smooth start for the next day!
What is the 10/5 rule in hospitality?
When 10 feet from a guest smile and make direct eye contact, and 5 feet from a guest you verbally acknowledge them.
What type of breakfast does the AC serve?
European buffet style breakfast.
Room attedants should always knock _______ times and say _____ before entering?
Knock 3 times and say "Housekeeping".
How many times should the lobby be mopped and swept?
As often as needed.
When it becomes less white than the others or when it starts to lack softness.
When a guest asks "when will my room be serviced?" what should you say?
Give an estimated time and write room # on your board and complete.
Who is the kitchen manager?
Ms. Jasmine!
How many pillows are in a QNQN room?
When the furniture is damaged you must _________?
Report to maintenance and management. (Especially if the damage is really bad).
What do you use to ensure that the linen is clean and free of stains?
use a power pack
If you're not sure how to answer a guest's question you should?
Ask peers and/or management.
What are the hours of operation for beakfast?
Saturday-Sunday: 07:00am-10:00am