Bed Making
What is bedmaking?
The term for the process of neatly arranging the sheets, blankets, and pillows on a bed in a specific order to achieve a tidy appearance.
What is first-aid?
The first or immediate action given to a person in case of an emergency.
This position is at the top of the housekeeping hierarchy, responsible for overseeing all department operations and reporting directly to the hotel manager.
Executive Housekeeper
This department is responsible for greeting guests, checking them in and out, and handling reservations and guest inquiries.
Front Office
What is furniture?
Furniture refers to movable objects designed to support various human activities.
This is the smallest standard bed size, often used for children or small bedrooms.
What is a twin bed?
Twin
What is a blister?
A small pocket of fluid in the upper skin layers.
What is the Assistant Executive Housekeeper?
This staff member is second-in-command and assists the Executive Housekeeper with training, supervising, and managing housekeeping staff.
Another name for front office
Reception
Name three types of furniture.
Seating
Tables
Storage Furniture
Bed
Name three linen needed in bedmaking.
Pillow cases
Fitted sheets
Blanket
Flat sheet
Mattress cover
Duvet
What is a first-degree burn?
This type of burn affects only the outer layer of the skin, causing redness and mild pain, but no blisters.
This position is responsible for ensuring the cleanliness and upkeep of designated hotel floors and supervises room attendants.
Floor supervisor
This department manages the preparation and service of food and drinks to guests, including restaurants, bars, room service, and banquets.
Name three types of materials used to make furniture.
Metal
Plastic
Fabric
Glass
Leather
Wicker
Wood
What is the purpose of bedmaking?
To promote comfort
So it looks attractive and presentable
To provide a smooth, wrinkle-free bed formation.
What is a third-degree burn?
This severe type of burn involves all layers of the skin, potentially damaging muscles, bones, and nerves, often resulting in numbness.
In this role, staff members clean and maintain the hotel’s public areas, such as lobbies, hallways, and restrooms.
Public area attendant
This department is responsible for managing the hotel’s financial operations, including budgeting, accounting, and payroll.
Finance
What is cleaning?
This process involves removing dirt, dust, and debris from surfaces, but does not necessarily kill germs or bacteria.
This item is essential for bed-making to keep the mattress free from dust and moisture, and is often placed between the mattress and the sheet.
Mattress Protector
Cardio-pulmonary resuscitation
These employees clean and sanitize guest rooms, make beds, and replenish amenities such as toiletries, towels, and other supplies.
Room attendant
This role, within the Food and Beverage department, oversees kitchen operations, menu planning, food preparation, and staff management to ensure quality service in dining areas.
Executive Chef
This is the method often used in hospitals and food service areas to reduce harmful microorganisms and ensure health and safety.
Sanitizing