Know Your Housing
This is the amount you agree to pay regularly to live in your unit.
Rent
Keeping your music at a reasonable volume helps you do this.
What is respect your neighbours?
You should call this number during an immediate fire, police, or medical emergency.
What is 911?
Residents are generally responsible for the behaviour of these people while they visit.
Who are their guests?
Your light stops working. Do you ignore it, try dangerous electrical repairs yourself, or report it?
What is report it?
This document explains the expectations and responsibilities of living in your unit.
What is a lease/tenancy agreement?
If you have a disagreement with a neighbour, this is usually better than yelling or threatening them.
What is calm communication or asking staff for support?
This device alerts you when there may be smoke or fire in your unit.
What is a smoke detector/alarm?
Before inviting someone into the building, residents should know these.
What are the building’s guest policies/expectations?
You see a pest in your unit. What should you do?
Report it to staff/property management as soon as possible.
If something in your unit is broken, this is who you should notify.
Who are staff, maintenance, or the landlord/property manager?
Hallways, entrances, lounges, and laundry rooms are examples of these spaces.
What are common/shared areas?
If you notice water leaking in your apartment, you should do this as soon as possible
What is report it to staff or maintenance?
If someone has been told they are not permitted on the property, inviting them inside could result in this.
What is a violation of building expectations or tenancy concerns?
You are having trouble paying your rent this month. What is a good first step?
Talk to staff/property management early and ask about available supports.
Leaving serious maintenance concerns unreported can sometimes cause this.
What is further damage or a safety concern?
Your neighbour is doing something that bothers you. Before the situation becomes bigger, you can do this.
What is speak with staff or address the issue calmly?
Blocking doors, hallways, or exits with belongings can create this type of problem
What is a fire or safety hazard?
A guest has been staying much longer than expected. What should the resident do?
Speak with staff or management about the situation.
Your neighbour is angry and shouting at you. What is one safe way to respond?
Create space, avoid escalating, and contact staff if support is needed.
Name three things a resident can do to help maintain stable housing.
Pay rent, communicate concerns, follow building expectations, report maintenance, respect neighbors, etc.
Name two ways residents can contribute to a safer and more welcoming building community.
Respect others, keep shared spaces clean, communicate appropriately, follow building expectations, etc.
You smell something burning and see smoke coming from another unit. What should you do?
Move to safety, alert staff/others if safe, and call 911.
Why can following guest expectations help protect your housing?
It reduces conflict, safety concerns, and possible tenancy issues.
You are dealing with several problems at once and feel like avoiding staff. What could help protect your housing instead?
Communicate with staff and work together on a plan.