Office Operations
The standard office hours for FRH Consulting at Plaza East
What is Monday-Friday from 9am-5pm?
The purpose of rent collection
What is staying in compliance of your lease?
Property Manager at Plaza East
Who is Michael Laird?
Financial Services are NOT available on site
False, financial coaching is available with Aqil. Please make an appt
SFHA abbreviation stands for
San Francisco Housing Authority
The Resident Services office address
What is 1208 Buchanan St?
Resident has a broken toilet handle
What is a work order?
Common task property managers handle for residents
What is Responding to work orders, coordinating maintenance, handling lease issues?
Name one resource FRH Consulting provides at Plaza East.
What are Supportive services, workforce programs, housing assistance, wellness activities.
Residents must complete these periodically to maintain their housing benefits.
SFHA recertifications / annual reviews.
A reason to visit the services office
What is accessing resources, getting housing support, or connecting with staff for assistance?
Documenting your housing needs to property management
What is services follow up?
Problems to contact PM about
What is Parking violations, maintenance emergencies, lease clarifications?
Name a resource residents can access outside of FRH Consulting to support housing stability.
What is SFHA, SFERAP, community organizations, workforce programs.
Name one thing FRH Consulting staff might help residents prepare for during recertification.
Updating income documents, filling out paperwork, understanding lease requirements
A fun way to connect with office staff outside of 1 on 1s
What is coffee hour, bingo, open hours, or community closet?
The information needed for services to assist you
What is a client intake and roi?
FRH Consulting replaces the role of the property manager.
FALSE
FRH Provided resources for Financial Stability and literacy
What are Workshops, one-on-one counseling, assistance with budgeting and rent planning.
FRH Consulting can directly approve SFHA recertifications.
FALSE
Workforce Development Coordinators
Njoube, Destiny, and Aqil
Name one way FRH Consulting supports residents beyond submitting work orders or collecting rent.
What is Housing stability counseling, resources referrals, workforce readiness workshops, holiday events, giveaways, and other community activities?
FRH Consulting coordinate with property management to help residents
What is Ensures payment plans are followed, escalates work orders, coordinates housing stability programs?
FRH Consulting’s SSSP programming helps residents in several ways.
What is Financial literacy, job readiness, housing stability, life skills, workforce navigation.
List two ways FRH Consulting and SFHA work together to ensure resident housing stability.
What are Assisting with recertifications, connecting residents to resources, supporting housing compliance, offering workshops.