How close you are with KB?

Beginner

100

What is the KB article for the latest Visualizer for iOS 14 on iPhone X or later?

CP402360

200

Which bullet news article has the compilation of helpful articles during the launch?

BN402438

300

Which Bullet news article will you see the list of features for OS 14 & watch OS7 Software updates?

Software updates now available-BN402440

400

What will be your next step if you encounter Error 1307 on your iCloud support App/tool?

This error indicates that you've reached the maximum number of actions that can be performed within a certain timeframe. Wait a few minutes, and try your action again.

If you encounter this error frequently, inform your Manager. Your Manager should review your tool usage to determine how to address this error. -CP401117

Intermediate

100

The 60 day refund eligibility period does apply to subscription cancellations for country or region change requests. True or False? related Kb needed.

False, CP401447

200

What is Autoplay feature for Apple Music iOS 14?

Is a new feature that allows customers to continue listening to similar tracks after a song/album/playlist has ended. - IS402491, HT207230,HT208383

300

What is the new feature of the Apple Watch 6 connected to health and wellness?

• Apple Watch Series 6 features a Blood Oxygen sensor and app, new cases and bands, and watchOS 7.-BN402439

https://www.apple.com/newsroom/2020/09/apple-watch-series-6-delivers-breakthrough-wellness-and-fitness-capabilities/

400

How will you handle contacts about Family Setup for Apple Watch Series 4 and later (cellular models only), proceed based on your role and language?

Tier 1 English support

• If you’ve completed the Family Setup Final Assessment for Family Setup for Apple Watch, support the customer.
• If you haven’t passed the assessment yet, proceed based on your role:
• 
  
  • Chat: Set up a callback so that a phone Advisor can support the customer.-BN402450

Advance

100

how do you log interactions that involve Apple health products and third-party research studies?

Don’t log in your case notes sensitive health information that the customer mentions. CP400556

200

 If lyrics are wrong or not available for a song, which link should you direct the customer?

https://www.apple.com/feedback/apple-music.html.  HT204459

300

What is the next step if you encountered any other error besides ERR 1307 on your iCloud Support Tool?

Log out of the tool. Clear the browser cache and cookies, and then log back in.

If the issue persists, proceed based on your role: Tier 1.- CP401117

400

Vizio TV + Promotion Redemption issues: What's the next step if customer code is not working or if in need of new code?

1.Go to Advance Tab in MZ support, choose Manage Codes >Replacement Code. IS402483