Case-Mate
The year it all started.
What is 2005?
Days to Return.
What is 30 days?
What is the name of the platform we use every day to communicate with?
What is Zendesk
Name a Rifle Paper Co case
What is Garden Party Blue, Willow, Marguerite, Wildflowers, etc
The number of Brands.
What is six?
Items w/ 1 year warranty?
What is Accessories?
What tickets do you start your shift with?
What is unassigned
What celebrity do we have a LuMee collab with?
Paris Hilton
The CORE Values.
What is Hustle, Innovative, Passion, Execute, Respect?
Domestic orders ship free with?
What is $35
Response time goal to respond to a customer's new message
What is 2 hours
What 2 cases have a holster with them?
What is Shield and Voyager
A store in Canada that starts with the letter "T", that is authorized to sell CM products.
What is Telus?
two requirements to file a claim
What is proof of purchase & photo of the defect
Before placing a ticket in pending, what should you do?
What is fill out all the required fields.
Fastest charging wattage that the Fuel 4-n-1 will do
What is 15W
Happiness by?
What is Design?
Orders placed before what time ship same day?
What is 2PM EST m-F
What order do we work tickets?
What is Unassigned, your open, your POD open, next highest level POD.
What are our brands?
What is Case-mate, Safe-Mate, Rifle Paper co, Fuel, Pelican, & Lumee