Expectations
Whats the average number of daily calls expected?
15
What are the 2 names of our notary services?
Service link and Accurate Group (notary works)
Whats Yvonne' first grandsons name?
Santiago (Santi)
What's the highest amount you can update a creditor balance without statement proof?
$500.
BO calls in and wants to remove Escrow. Who handles this?
Escalate to Leaders in Gen Chat.
(ACCEPTABLE) Xfer to LP
After your first attempt calling the BO with no answer, what should be your next step with that BO?
EMAIL THE BO!!
What states require a witness?
CT, FL, GA, LA, SC.
BONUS (TX)
What costume did Yvonne wear for the Halloween game?
BEE!!!
How can you quickly tell if a loan is escrowed?
AT A GLANCE - PI/PITI
In what state is a witness required ONLY if there is a QCD being signed at closing?
FLORIDA
What time does Proxy Begin?
11am AZ TIME
1pm EST Time (DST)
How many biz days from the initial disclosure can you set a TX closing?
Greater Than 18 Business days (19 BIZ DAYS)
How many grandchildren does Yvonne Have?
2
What should you ALWAYS do when a borrower needs to reschedule a closing on a different date when the CP has already been sent AFTER you have changed the date in NET-O.
Resend the updated Closing package?
How many states are notaries NOT allowed to act as a witness, and WHICH states are they?
LA and GA
BONUS: TEXAS IF SOMEONE IS PASSED ON TITLE
After finishing your pipeline and proxy is not available yet, what is one thing you could do for more work?
Ask for TEAM CONTACTS. (harass Andrew)
Ask for EDOC
Name 3 attorney States?
BONUS - WHICH STATE CAN YOU CHOOSE YOUR ATTORNEY?
DE, GA, MA, NY, SC, TX, VT, WV.
Bonus: SC
What are the 2 ways people pronounce her first name?
YAH-VONNE
EEY-VONNE
Name 2 tabs/areas where you can find the BO's liabilities?
Loan Application - Liabilities
Debt Consolidation
Borrowers tab - Assets, Liabilities, & Income - Debts
What should a PB include in the email to us and our leaders to update a TLA.
APR, MONTHLY PAYMENT, LOAN AMOUNT, TERM PERIOD.
At what day do you withdraw an unresponsive borrower's application?
The 10th business day of unresponsiveness.
What does DMI stand for?
Doven Muehle Incorporated.
What is Yvonne's Nationality?
For a SPLIT CLOSING, how many days in between must you wait from the 1st closing to the 2nd closing?
3 FULL BD - SCHEDULE ON THE 4th
If an email is blank and the ICD has already gone out, AFTER UPDATING THE EMAIL, what do you need to update before resending the ICD?
Workbench - Manage Docs - Fulfillment Process and switch from paper to Esign