work orders
How many recession options does a member have?
4
How many members a day should you talk to about purchasing product?
Swiss lace
poly coated temple to temple for Bronze and above
BX1
What is the backbar procedure?
Take what you need to Hailey and write on the backbar sheet. Never take product without backbarring first.
What two memberships offer 4 HOH?
Bronze and Emerald
You have the option of ordering how many different density levels per client?
2
What is a good thing to remind clients of about the hair guarantee?
If they don't use our products their hair is not guaranteed.
Stretchable swiss lace with clear poly stretch panels over ears and nape
VX3
One week only
Which membership offers a 20% off of product?
Gold
How many hairline designs are there that can help camouflage the hairline?
4
A member says they already have a lot of product at home. What can you say to get them to buy product?
Offer a different product or tell them that they should be using the product within 30 days and if they aren't they probably aren't using it right.
Extra fine french lace with no perimeter.
XFF
If a work order changes what should you do?
Write out the changes clearly and give to Cyndi. Never just leave it sitting on front desk without telling anyone.
From what membership and above offers unlimited hairline adjustments?
Diamond
You can order hair up to how many inches?
18
A member purchases two to three products every visit. What is a better option for them and how much does it cost?
Monthly product kits will save them money, making the products average around 12 dollars a piece.
Super fine welded mono with no perimeter.
CBB
What is the QA process?
QA hair as it arrives, leaving no more than 24 hours. Place in done box and let Hailey know she can now enter it into the system. If hair does not pass, alert Hailey.
If a member is running out of HOH or Salon services what should you do.
Talk to them about upgrading and alert Cyndi
This option is only available for technology types that have both a type f Polyurethane perimeter and a lace hairline.
Lace Length
A member has told you no several times about purchasing product in the past. What is a new angle you can use to talk them into product?
Can be several options.
Thin skin PU 2-3 grams with no perimeter
NSV
Before leaving each day what should you do?
Meet with Cyndi and review your work day.
What is our highest membership and how much is it?
Premier and 2048 a month.