Professional in WPL Queue
When escalating a Worker Request to #wops-external-consults for a change of contact information. What do you need to ensure you do?
Confirm in the escalation that you have verified the workers contact information.
When the customer is requesting to make a charge rate adjustment for an open visit what do you need to ensure is done before proceeding with the request?
Inform the caller in order to proceed with the request we will need written confirmation
When the bookability feature was used for a shift and the worker clocked in within the extended bookability time an the WPL decides to send the worker home should the worker still receive SHP and why?
Yes, they should receive sent home pay. The worker was not late and still arrived within the extedned bookability time.
When you receive a call from an unregistered number to verify an unscheduled shift (not on the WPL calendar), what question can you ask to identify potential fraud?
Ask the caller to confirm their email associated with their user profile.
Why would the Invite Worker Button be greyed out for an open visit?
The worker already has a visit booked, which is the same visit type as the open one.
Which workers can be sent an invite for a visit?
Only workers listed under trusted providers can be sent an invite.