1
What seems to be the differences between VOIP and PBX?
a PBX is an on-premise phone system which is not connected to a data network. VoIP (Voice over Internet Protocol) is another form of phone system technology.
What does TCR Stand for?
The Campaign Registry
What does RingCX refer to on RingCentral Services?
Messages, Video and Phone, remember that we are a business phone solution provider.
What does FCC Stand for?
Federal Communication Commission
What is 10DLC and A2P?
A2P (Application to Person) 10DLC (10 digit long code) is the standard that United States telecom carriers have put in place to ensure that SMS traffic to US end-users through long code phone numbers is verified and consensual.
How long does it take for our customer to complete the registration process (Brand, Camping & Number Assignment)?
Registration takes between 7 and 20 bds
What is TCR Registration?
Mobile carriers implemented a new registration requirement to help verify messaging traffic from business phone numbers. These requirements apply to all RingCentral customers sending SMS from long code numbers, regardless of country and use case.
Mention what are the legal business information required to register a brand
Legal business name
Tax ID/EIN
Business address
Vertical type
Mentioned the 3 steps of the TCR Process
● Create a Brand, add Campaign, and link phone numbers
What is the difference between a TCR campaign and an SMS Campaign?
TCR Campaign = SMS Use Case (part of TCR registration, usually one time activity)
SMS Campaign = SMS broadcast to thousands of recipients (can be done many times)
You are reviewing the status of Linda's TCR submission but encountered it was rejected due to Error: ''Opt-In language on website needs to be specific to SMS and not included with other forms of communication (voice, email, etc.).'', How would you explain this to Linda?
If you use a website form, the checkbox for SMS consent should be unchecked by default and not required. The consent language should read: “I consent to receive SMS from [Business Name]. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit [privacy policy URL] to see our privacy policy and [Terms URL] for our Terms of Service.” You must also include a phone number field, and an optional text box for additional information, and your online privacy policy must be easily accessible from the form.
You are reviewing the status of Yasser's TCR submission but you encounter it was rejected due to Error 601, How would you explain this to Yasser?
In the SMS message details section of the SMS TCR Registration form, you must specify if your messages will include:
Phone numbers
Embedded links
Age-restricted content
Direct lending or loan agreement information
Your sample message must match your company’s work industry. If your messages will contain URLs, make sure to include the exact URLs in the sample messages. Note: You can only select one work industry.
You are reviewing the status of Scott's TCR submission but encountered it was rejected due to Error 9102, How would you explain this to Scott?
Make sure your business description and how you intend to use text messaging is detailed and accurate.
You are reviewing the status of Kevin's TCR submission but you encounter it was rejected due to Error 701 & 9901, How would you explain this to Kevin?
Do NOT resubmit. Cannabis/hemp/CBD is not allowed over 10DLC, and campaigns related to this content will be rejected. Please note: This content is not allowed to be on the customer's website at all. Example: If a chiropractor's office has CDB Oils on its website, this is prohibited, and the campaign will be denied, even if not directly related to CBD marketing.
You are reviewing the status of Jane's TCR submission but you encounter it was rejected due to Error 603, How would you explain this to Jane?
Ensure that the content on the website, sample messages, and brand are all consistent. Example: If the Brand name is ABC Physicians, they would be rejected if they had sample content sent out regarding sales for a clothing shop, or had a website for a marketing firm. A good example would be the brand ABC Physicians, sending appointment reminders, and a link to their practices webpage
What is Number Pooling Registration?
If a customer is registering more than 49 numbers, Number Pool approval is required.
What are the websites requirements?
For the website to be compliant, it must have a privacy policy, terms, and Conditions, Optional opt-in language
Mention three prohibited campaigns:
What is SMS additional brand vetting?
Some companies must undergo additional vetting to determine business trustworthiness along with registration. This will apply to specific industries or use cases and companies that need to send more than 6,000 SMS/day. Once vetted, your company is assigned a trust score - the higher your trust score, the more significant the deliverability of your messages will be. RingCentral uses third-party, TCR-approved vendors to manage the vetting process. Please note there is a $40 charge for this vetting service that may be assessed to you by RingCentral. You can request vetting by opening a case.
What are the TCR submission registration statuses?
Draft - Application not submitted
Pending review - We received your application, but have not started the review
Review in progress - Your application is being reviewed
Update required - Add the requested information to your application
Setup in progress - We are setting up your phone numbers to send/receive SMS messages
Completed - Your phone numbers are ready to send/receive SMS messages
Pending to Assign - Missing to assign numbers
Please explain the following rejection reasons: Unable to verify how you’re receiving consent from customers. Your call-to-action (CTA) information for customers to opt in to your brand is unclear or missing important details.
Make sure your opt-in process instructions explicitly detail where you’ll obtain consent. If you use a website form, the checkbox for SMS consent should be unchecked by default and not required. You must also include a phone number field, and an optional text box for additional information, and your online privacy policy must be easily accessible from the form.
What is consent and how can be obtained?
The consent required depends on the type of message, for example, a conversation simply requires them to either message you first or agree to receive SMS verbally, whereas informational messages (appointment reminders) require express consent (verbal or written).
Should I choose a low or standard-volume campaign?
If you have a very clear dedicated use case (ex., two-factor authentication, account notifications, customer care, delivery notifications) and want to use your numbers for a single case, then select a dedicated campaign.
Otherwise, to use your numbers for several uses as described above, select a mixed campaign. To choose the best-automated subtype, visit Choosing the Right SMS campaign.
Mentioned the cost included on the SMS TCR campaign Registration
● one-time registration fee for the brand $4
● one-time vetting fees campaign $15
●a monthly campaign fee ($1.50 low, $10 standard)
All businesses registering for a TCR Campaign, regardless of campaign type are now expected to have some sort of web presence. This can be a company website, or presence on social media including Instagram, Facebook, etc. Businesses that do not provide evidence of a web presence will likely be rejected.
If their website has a contact form that asks for a phone number, an SMS opt-in checkbox should also be present. Having forms that collect phone numbers but do not contain SMS opt-in will also likely result in their campaign being rejected.