Approaching Contemporary Workplace Communication Strategically
Using Verbal and Nonverbal Communication
Listening and Critical Thinking Skills
Interviewing Skills
Planning Workplace Presentations
100

Perceiving

What is identifying and classifying communication stimuli based on our knowledge, experience, and culture?

100

Impression Management

What is influencing the initial impression others have of you?

100

Active Listening

What is making a conscious effort to pay full attention to and comprehend the message being communicated?

100

Misemployment

What is working at a job that does not match one’s skills or interests?

100

Signpost 

What is a word or phrase that signals the organization of ideas, indicating where a speaker is in a speech or highlighting an important idea?

200

Decoding

Translating a message’s symbols into thoughts and feelings in an effort to understand the message.

200

Verbal Immediacy

What is certain words and phrases that can reduce the psychological distance between communicators?

200

Listening serves four key purposes: name one of them.

What is...

  • To acquire information
  • To screen and evaluate what you hear
  • To simply enjoy or relax
  • To get along with others
200

Open-Ended Questions

What are questions that can be answered with as much information as the candidate wants to provide?

200

Audience Analysis

What is the systematic gathering of information about an intended audience?

300

Mindless Messaging

What is when communication exchanges go poorly simply because we lack the resources, like time, to think through them carefully?

300

There are several verbal strategies you can use to encourage others to form a good impression of you—name one of them:

What is...

  • Speak to be understood by speaking simply, avoiding unnecessary jargon and acronyms, and using clear and specific language.
  • Speak to show strength by using power language, animated and intense language, concrete examples, and the active voice.
  • Speak to include rather than exclude by using bias-free language. Use the terms others use to identify themselves, don’t mention group membership unnecessarily, use parallel labels, and avoid masculine terms as generics.
  • Speak to stimulate others’ interest in you by using verbal immediacy strategies to encourage positive feelings and perceptions of closeness and inclusion.
300

The responsibility of active listening falls upon...

What is both the sender and the receiver?

300

An interviewee should always do this after completing an interview:

What is send a thank you note to the interviewer?

300

Environmental Analysis

What is evaluating your speaking environment, including the size of the audience, physical setting for a presentation, and so on?

400

Transaction

What is an activity where mutual influence is involved?

400

There are several nonverbal strategies you can use to encourage others to form a good impression of you—name two of them:

What is...

  • Smile and make eye contact.
  • Dress appropriately to fit in.
  • Gesture to illustrate and emphasize, and avoid inappropriate or distracting gestures.
  • Recognize the implications of time.
  • Consider that how you say something is as important as what you say.
  • Use your good posture to communicate confidence.
  • Show respect for other people’s personal space.
  • Touch judiciously and appropriately.
400

Good listeners use two effective listening behaviors routinely, name one of them:

What is...

  • They make an effort to listen actively.
  • They look like they’re listening by focusing their full concentration on the communicator, using their bodies to communicate openness and receptivity, and using facial expressions to communicate interest.
400

When interviewers are dentifying skills and personal qualities most suited for the job, they are developing ________.

What is an ideal candidate profile?

400

The two types of organizing frameworks: 

What are linear and configural frameworks?

500

Linear Model of Communication

What is a model that characterizes communication as a simple exchange in which a sender transmits a message to a receiver?

500

Imagined Interactions Theory

What is a social scientific theory that explains how the use of proactive “mental scripts” or “rehearsals” of what you might say or how you might say it influence subsequent actual exchanges?

500

_________ and ________ influence your self-talk, or the internal dialogue you engage in continuously (you must answer both to get the points).

What is your self-concept and self-esteem?

500

The employment, or job, interview is critical to an organization for a number of reasons—name one of them. 

What is...

  • Interviews supply organizations with a competent workforce.
  • Interview preliminaries screen applicants to assemble the best possible list of finalists.
  • Interviews match people with organizations, ensuring a good fit.
  • Interviews provide information about applicants, such as verbal and nonverbal skills, that is not found in applicants’ files.
  • Interviews minimize employee turnover rates by assessing a candidate’s suitability for the job and the organization.
500

In the business and professional context, good stories have several characteristics—name two of them:

What is...

  • Good stories are realistic.
  • Good stories are relevant and have value for audiences.
  • Good stories are coherent.
  • Good stories are interactive.
  • Good stories have memorable takeaway lessons.
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