Prevent escalation, focus on the real problem, avoid personalization, invent solutions, build relationships and achieve workplace goals.
What are goals of effective conflict management?
100
This is one of the hardest tasks for new leaders.
What is delivering feedback?
100
This takes second position to Emotional Intelligence.
What is IQ (intelligence quotient)?
100
This occurs when people choose their words and actions based on how they want others to react rather than based on what they really believe.
What is politics?
100
This document contains expectations and parameters to help team meetings run smoothly and efficiently.
What is a team contract?
200
Interpersonal, managerial, analytical, personal and technical skills.
What are the conflict resolution core competencies?
200
People with this personality type, require little to no direction and is driven to achieve at a high level. Feedback for this personality type needs to be direct, detailed and provide a clear picture of the desired outcome.
What is an Achiever personality?
200
This type of feedback can cause people to get defensive or hostile, because someone is telling them how well they are or aren't doing.
What is performance feedback?
200
This is needed so that people can engage in open, constructive, ideological conflict and continue to preserve a sense of artificial harmony.
What is trust?
200
This is the first determination before calling a meeting.
What is the meeting purpose?
300
Accommodation, avoidance, collaboration, competition, and compromise.
What are alternative strategic approaches to conflict?
300
This personality type easily develops new ideas. Feedback for this type needs to be reassuring and should provide the individual with a wide range of options to attain the desired outcome.
What is a Creative personality?
300
These are the three mail troubleshooting skills when in an emotional situation.
What are trust, rapport and listening?
300
These two things need to be achieved in order to hold each other accountable for what we signed up to do; for high standards of performance and behavior.
What is clarity and buy-in?
300
This document organizes the meeting and ensures that the outcome of the meeting is consistent with the purpose to which the meeting was called.
What is the meeting agenda?
400
Take a step back, confront the situation, sit back and listen, capture the situation, invite exploration, assess and analyze, propose possibility, reach outcome, build relationships.
What is the Collaborative Approach: A Nine-Step Guide?
400
This personality type likes working in teams, possesses great interpersonal skills and excels at building rapport. Feedback needs to be given carefully as to not upset the individual because they are very emotional. The provider must remain committed to the expectations they presented.
What is Social personality?
400
This is a personal competency of knowing one's internal states, preferences, resources and intuitions; recognizing and understanding your own emotions.
What is self-awareness?
400
This attribute needs to be overcome in order to build trust.
What is invulnerability?
400
This describes what occurs when topics are debated, each member of the team is heard and understood, and a decision is reaced that is fully supported by each member of the group.
What is consensus?
500
Cool down, slow down, and gain emotional balance.
What are the first steps in dealing effectively with conflict?
500
This personality type is very cerebral; the more facts they have the more comfortable they are. Feedback needs to be targeted to the specific behavior and incorporate an abundance of supporting documentation
What is a Thinker personality?
500
This is getting others to respond in a desired way. It involves empathy and social skills.
What is emotional competence?
500
Teams that do not have trust perserve this.
What is artificial harmony?
500
These are given to responsible parties, typically at the conclusion of a meeting.