Regulatory 137
State Law
Payments
Permissions
General
100
If they want to pay the account balance to a Zero, What do we need to do?
What is Use the payoff calculator
100
who do you read the Mini-Miranda to?
What is Everyone Except third Party/Merchant
100
How many PTP can we set up at One time?
What is We can only set up 3 PTP at once
100
Who can change the address that we mail Statements To?
What is Primary
100
Who handles an account in Bankruptcy?
What is We Do, Following the bankruptcy questions task Guide.
200
CH cannot pay until a week after their due date, what would you do?
What is Use the cure calculator
200
Which state do you Identify yourself as a Debt Collector?
What is OR, HI, IA
200
what is the Task if the payment processing (IRIS) systems is down?
Payment systems outage
200
Third party called in wanting Current balance, What are the 4 main verification that we need?
What is Account number CH first and last name last 4 of SSN Phone number on account
200
what do we do with an account that's coded for Cease and Desist?
What is Connect them to ECU.
300
They are currently over their credit limit of $500, And that is the amount in red. what do we do?
What is Use the Cure calculator
300
What is the Third thing we have to do or an OR call?
What is State the Purpose of the Call
300
Who do you need to speak with when processing a Debt card Payment.
What is Person who's name appears on the card.
300
Who can Request a Fee Waiver?
What is Anyone on the Account.
300
what is the Addtional piece of verification of the CH added it?
What is Code Word/Password
400
If the Primary ask for their APR, what do we need to provide?
What is Rate and also if its Variable
400
what do you have to tell a caller from MA
What is Name, EUID, and also Company
400
CH called in stating his name on the bank account has changed, does he have to update the AUTOPAY enrollment.
As long as the bank account number stayed the same, he can still use the bank information.
400
Who can Enroll in Autopay
What is Primary
400
Where do you find the debit card disclosure in IRIS?
What is Bottom right hand corner..
500
Why can we not answer a question if ch ask if it will affect the Credit?
What is We are not Credit Advisors
500
What is the proper call recording Disclosure and also when do we read it
What is My name is XYZ from CAPONE on a recording line. When the phone is handed off to another party or if you are on speaker phone.
500
What is the name of the task we look if a CH wants to know how much of the MINIMUM payment Goes to the APR?
Explain payment Allocation.
500
Where do you find a valid POA message? and what is Required?
What is Memory/ Priority Message First and Last name
500
If the QUEUE id says EELB or AFRU, what do we do?
What is Get caller to ECU
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