The Basics
LS2group office hours and lunch hour.
What are 8 a.m. to 5 p.m. or 8:30 a.m. to 5:30 p.m. ?
And
What is 11 a.m. until 2 p.m.
LS2group's dress code is what?
What is business casual?
I should take this item home every night.
What is my work computer?
When requesting PTO, what is the shortest amount of notice I should give?
What is - according to the process book, two weeks prior to my PTO request is the shortest amount of time a request should be put in. However, the more notice, the better.
Ahead of any client meeting LS2group should create what?
What is a meeting agenda?
Before I buy a newspaper subscription, I would check this document that can be found where?
What is the password document found on the LS2group server?
I should always dress as if I will be called into a client meeting.
What is yes?
You never know when an in-person meeting will arise and should always be prepared to represent yourself and LS2group.
When sending a document to a client, it needs to go through what process?
What is the technical process?
For 100 extra points, name the members of the tech team:
If I'm sick, what are the three steps I should take?
What are:
- Contact your manager or account lead.
- Emailing Sarah, Lindsay, and all your account managers to let them know you'll be out.
- Posting on the internal Facebook page.
Why is it important for a meeting recap to be sent to clients?
What is to make sure LS2group and the client are fully aligned on action items and next steps?
When leaving the office, after connecting with my manager or an LS2group partner, I would utilize this tool to communicate and include what three points of information?
What is the LS2group internal Facebook page and the following information:
- Why I am leaving/ where I am going without getting into TMI.
- What time I will be gone and returning.
- How team members can reach me.
Is it okay to wear a client logo on another client call?
What is - while not technically against the LS2group policies, it is considered frowned upon to wear a different client logo on another client call. Be sure to have backups in your desk in case you need to change.
What three steps would I take when checking out an office vehicle?
What are:
- Check with Nancy to see if a vehicle is available.
- If I'm taking my personal car, get approval from Sarah.
- Prior to leaving, sign the binder at Nancy's desk.
When submitting an expense report, who should sign off and how quickly should they be submitted?
What is an SAE or Director? Expense reports are required and should be filled out and submitted in a timely manner.
Why are account trackers important?
What is - what is measured gets done
Will also accept - What is to highlight the work LS2group does.
When reserving a conference room, I would follow what steps?
What are checking the room's availability in Outlook and then checking with Nancy to make sure it's open and communicating to Nancy that I have reserved the room?
These eight clothing items are listed in the LS2group handbook and are considered not work-appropriate.
What are:
- Shorts
- Flipflops
- Frayed, holey clothes, or stained clothes.
-Gym clothes such as yoga pants, sweatpants, and t-shirts.
-Sweatshirts such as hoodies or crewnecks.
-Spaghetti straps and strapless halter tops.
-Crop tops or low-cut tops.
-Short skirts or dresses.
(while not listed in the handbook, avoid graphic t-shirts)
After completing a recruitment call, I would send this and include what?
What is a CYA email? This email should include information about what you discussed, and if you're sending a letter for review you're asking that the recruit review and edit how they see fit.
The LS2group partners request to review a document for an account; how many days do they have to review it before I should follow up?
What are two days? The partners have a two-day day, which states they have two days to review any documents.
What are the four resources to use if you don't know an LS2group process?
What are:
- The process book
- Your manager or account lead
- Director, VP, or other department leads
- LS2group partner
True or False: LS2group processes are optional to follow?
False.
LS2group processes have been in place for 17 years. They are the backbone of the company and, unless otherwise approved by an LS2group partner, should always, no matter what, be followed.
If I'm in doubt about my attire, I should what?
What is not wear it?
Ahead of any client Zooms, I should do this?
What is to check my background to make sure there aren't any other client materials or inappropriate materials behind me.
If I have an expense that is estimated to cost more than $500, what is the process, and who needs to approve the expense?
What is - filling out the pre-approval expense form that can be found on the LS2group server, and who is Karen?
Leading the client means what?
What is always providing recommendations for the next steps, being proactive, and anticipating client questions before they are asked?